Kyla Lands
San Antonio,Texas
Summary
Results oriented Human Resource Management major with a wide range of work experience and skill. Aiming to leverage a proven knowledge in recruiting, optimizing workflow, employee development, and customer service to successfully secure a role within a respected organization. Frequently praised as diligent by peers, and reliable in helping to achieve company objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior CSA (Lead)
SAN ANTONIO WATER SYSTEM
01.2023 - Current
- Establish and maintain effective relationship and public relations and customer service
- Facilitates interdepartmental teamwork and offers quality service across multiple business units
- Complies team productivity and quality scores for completing report
- Evaluates call center agent customer interactions for accuracy and quality
- Creates and dispatches service requests
- Handles escalated concerns using judgment and investigation
- Responds accurately to agents' questions and concerns
- Offers open communication and advocates for team associates.
- Builds relationships with stakeholders at all levels within the organization
- Utilizes excellent analytical skills to solve problems of a sensitive nature
Recruiting and Staffing
REVEL8
01.2021 - 01.2023
- Participated in sourcing and assessing qualified candidates
- Streamlined the onboarding process of new employees
- Created job postings to meet the needs of the firm
- Determined required job seeker qualifications for potential interview by reviewing and resume and application information
- Conducted phone screening calls for potential interviewees
- Ensure all requisites were completed for each employee in a timely manner.
- Stayed up to date on federal and state employment and labor laws and OFCCP and EEO compliance
Child Development Program Assistant
WAKABA CDC
01.2016 - 01.2019
- Supported planning and coordination of child development program and evidence-based activities
- Assisted program lead in planning and coordinating day to day activities using evidence-based material
- Delivered administrative support to office staff, promoting excellence in office operations
- Managed digital and physical filing systems for safe document keeping
- Performed development evaluations on a regular basis and presented information to parents
- Prepared lesson material, bulletin board displays, exhibits, equipment, and demonstration.
Hiring Manager/GM
REGIS CORPORATIONS
04.2012 - 07.2016
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information
- Analyzed results from job descriptions and advertisements, pre-screening protocols, interview questionnaires, and post-interview assessments
- Responded to and resolved sensitive inquiries and complaints from both internal and external sources
- Streamlined recruiting processes for the entire team
- Adhered to corporate branding requirements when filling positions
- Briefed new hires on essential job information, such as company policies, employment benefits, and job duties
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
- Participated in the development and implementation of goals and objectives for the team.
Education
Bachelor of Science - Human Resource Management
University of Maryland
12.2022
Associates - Management Studies
University of Maryland
06.2020
Skills
Recruitment/ Hiring
Training/ Quality Analysis
Verbal and Written Communication
Technological Aptitude
Emotional Intelligence
Leadership/ Team Building
Conflict Resolution
Project Management
Active Listening
Customer Service
Certification
SHRM Certified Professional- Pending
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Senior CSA (Lead)
SAN ANTONIO WATER SYSTEM
01.2023 - Current
Recruiting and Staffing
REVEL8
01.2021 - 01.2023
Child Development Program Assistant
WAKABA CDC
01.2016 - 01.2019
Hiring Manager/GM
REGIS CORPORATIONS
04.2012 - 07.2016
Bachelor of Science - Human Resource Management
University of Maryland
Associates - Management Studies
University of Maryland
SHRM Certified Professional- Pending
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