Kyla McGrotha
Moriarty,NM
Summary
Adept at enhancing safety and ensuring seamless operations. Leveraging my security procedures expertise at Bernalillo County Metropolitan Detention Center to significantly reduce inmate altercations. My adaptability and verbal communication skills have consistently improved team efficiency and customer satisfaction across various customer service roles, demonstrating a proven track record of achievement and dedication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Corrections Officer
Bernallio County Metropolitan Detention Center
11.2024 - Current
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
Cashier
Walmart
05.2024 - 08.2024
- Welcomed customers and helped determine their needs.
- Educated customers on proper skincare routines, resulting in increased customer loyalty and repeat business.
- Implemented effective merchandising displays to increase product visibility and sales.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Cashier
Dion's
03.2023 - 08.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
Cashier
Pilot Flying J Travel Center
05.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Sonic Drive In
09.2020 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Nursing
New Mexico State University
Las Cruces, NM05-2028
High School Diploma -
Moriarty High School
Moriarty, NM05-2022
Skills
- Verbal communication
- Security procedures
- Emergency response
- Patience
- Adaptability to change
- Detail Oriented
Certification
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice.
- Food Safety Manager Certification – ServSafe or National Restaurant Association.
- CPR certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Corrections Officer
Bernallio County Metropolitan Detention Center
11.2024 - Current
Cashier
Walmart
05.2024 - 08.2024
Cashier
Dion's
03.2023 - 08.2023
Cashier
Pilot Flying J Travel Center
05.2022 - 08.2022
Cashier
Sonic Drive In
09.2020 - 04.2022
Bachelor of Science - Nursing
New Mexico State University
High School Diploma -
Moriarty High School
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