KYLA MCIVER
Kinston,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Certified Nursing Assistant II
Primary choice
Kinston, NC
03.2026 - Current
- Supported mobility, transfers, and safe walking assistance.
- Maintained clean living spaces and organized care supplies.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Certified Nursing Assistant II
UNC lenoir health
Kinston, NC
07.2023 - Current
- Provided bedside care for patients across UNC Lenoir Health units.
- Monitored vital signs and reported changes to nursing staff.
- Assisted patients with bathing, dressing, and daily hygiene tasks.
- Precepted new staff in clinical workflows and daily unit routines.
- Managed front desk correspondence, calls, and visitor reception for office operations.
Environmental Services Housekeeper
UNC Lenoir
Kinston, NC
12.2022 - 07.2023
- Disinfected high-touch surfaces using hospital infection control procedures.
- Removed trash, biohazard waste, and soiled linen from assigned areas.
- Cleaned patient rooms, bathrooms, and public areas at UNC Lenoir.
- Maintained floors through sweeping, mopping, vacuuming, and spot cleaning.
- Delivered onboarding training for new hires across company training programs.
Sales Associate /Trainee
Rainbow Shops
Goldsboro, NC
11.2022 - 07.2023
- Assisted customers with product selection and purchase decisions on sales floor
- Restocked merchandise and maintained organized, appealing product displays
- Handled returns, exchanges, and customer concerns with professional service
- Supported opening and closing procedures following store policies and routines
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed onboarding materials for new sales representatives and account specialists.
Lead Teacher/Location Manager
New beginnings learning center
Kinston, NC
11.2021 - 09.2022
- Prepared learning materials, activity centers, and classroom supplies
- Led daily preschool classroom routines for early childhood program
- Communicated with parents about child progress and daily concerns.
- Assessed student performance through observations and assessments throughout the year.
- Monitored students' progress using observation techniques and documented development records.
- Managed financial resources allocated for the preschool program, including budgeting, forecasting, and reporting activities.
- Recruited, trained, and coached teaching staff.
Assistant Teacher
A children’s world learning center
Greenville, NC
09.2021 - 11.2021
- Supported lead teachers with classroom activities at children's world learning center
- Supervised children during play, meals, and outdoor learning
- Guided behavior using positive redirection and classroom routines
Sales Associate /Front Office Manager
Furniture Fair
Greenville, NC
05.2021 - 09.2021
- Guided customers through furniture showroom selections and style options.
- Performed cashier duties such as processing payments, issuing receipts and preparing bank deposits.
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Supervised front desk operations for guest services team.
- Resolved guest concerns with calm, professional communication.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Patient Care Assistant
Supreme choice
Greenville, NC
08.2020 - 05.2021
- Provided personal care support in home care setting.
- Assisted clients with bathing, dressing, grooming, and toileting.
- Prepared meals and supported daily nutrition routines.
Team lead
Cookout
Kinston, NC
02.2018 - 08.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained Cook Out crew on drive-thru orders and food safety procedures.
- Verified cashier accuracy for customer orders and payment handling.
Education
Certified Esthetician - Esthetics
Lenoir Community College
Kinston, NC 09.2025 - 02.2026
Certified Nursing Assistant I - Nursing Assistant
Lenoir Community College
Kinston, NC 10.2022 - 03.2023
Certified Nursing Assistant II - Nursing Assistant II
Lenoir Community College
Lagrange, NC 08.2023 - 11.2023
Kinston High School
Kinston, NCSkills
- Patient care
- Infection control
- Medical terminology
- Healthcare ethics
- Medical office administration
- Staff training
- Data entry
- Customer service
- Sales processing
- Cash management
- Facial treatments
Timeline
Certified Nursing Assistant II
Primary choice
03.2026 - Current
Certified Esthetician - Esthetics
Lenoir Community College
09.2025 - 02.2026
Certified Nursing Assistant II - Nursing Assistant II
Lenoir Community College
08.2023 - 11.2023
Certified Nursing Assistant II
UNC lenoir health
07.2023 - Current
Environmental Services Housekeeper
UNC Lenoir
12.2022 - 07.2023
Sales Associate /Trainee
Rainbow Shops
11.2022 - 07.2023
Certified Nursing Assistant I - Nursing Assistant
Lenoir Community College
10.2022 - 03.2023
Lead Teacher/Location Manager
New beginnings learning center
11.2021 - 09.2022
Assistant Teacher
A children’s world learning center
09.2021 - 11.2021
Sales Associate /Front Office Manager
Furniture Fair
05.2021 - 09.2021
Patient Care Assistant
Supreme choice
08.2020 - 05.2021
Team lead
Cookout
02.2018 - 08.2020
Kinston High School