Kyla Mcknight
Fort Lauderdale
Summary
I’m an enthusiastic and approachable person who genuinely enjoys helping others and making people feel comfortable. I take pride in my strong communication skills and my ability to listen to what customers need so I can provide thoughtful, personalized assistance. My goal is always to create a positive and welcoming experience where every guest feels valued and confident.
I am also committed to helping children work toward growth and self-sufficiency while emphasizing personal strengths. Honest and disciplined professional with of comprehensive experience in Special Needs care. Proactive Customer Service professional with the resolve to remain calm under extreme pressure. Ready to take a dedicated career move in a direction where I am able to grow internally, while applying my current skillset.
Overview
9
9
years of professional experience
2028
2028
years of post-secondary education
1
1
Certification
Work History
Teachers assistant
Pembroke Pines Children's Academy
Pembroke Pines
10.2025 - Current
- Assisted teachers in classroom management and lesson preparation.
- Supported student learning through individualized attention and care.
- Facilitated communication between students, parents, and educators.
Site Supervisor
YMCA
Coral Springs
12.2024 - Current
- Trained new team members on site policies and procedures.
- Worked with personnel and program directors to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Resolved issues among team members to keep employees on task.
- Helped create behavior plans to best support the students on site.
Education Support Professional
Broward County Public Schools
Coral Springs
12.2024 - 06.2025
- Assisted teachers in developing and implementing lesson plans.
- Facilitated small group instruction targeting specific skill deficits while maintaining high levels of motivation among participants.
- Collaborated with teachers to develop tailored interventions for students with diverse needs.
- Improved student comprehension by providing one-on-one tutoring in various subject areas.
- Contributed to the creation of customized lesson plans based on individual student needs and goals.
- Boosted student engagement through the use of interactive materials and hands-on activities during instructional periods.
- Provided consistent feedback to teachers regarding student progress, enabling targeted instruction adjustments when necessary.
Site Assistant Supervisor
YMCA
Coral Springs
08.2024 - 12.2024
- Provided valuable input during planning stages to optimize construction schedules based on resource availability, personnel capacity, and other factors affecting timelines.
- Boosted team productivity with thorough logistical coordination, allowing for smooth daily operations on site.
- Contributed to a well-maintained worksite by participating in clean-up activities, ensuring a safe and organized environment for all team members.
Special Needs Counselor
YMCA
Coral Springs
07.2023 - 07.2024
- Provided one-on-one counseling and support with students to ensure clear communication while encouraging physical and cognitive development.
- Conducted assessments of student's social, emotional, and behavioral functioning while maintaining a safe, and healthy environment.
- Created behavior developmental intervention plans to help manage challenging behaviors in the classroom.
- Coordinated parents and students on topics such as educational rights and advocacy skills.
Lead Sales Associate
The Beauty Plug
Tamarac
08.2022 - 07.2023
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Monitored stock levels, identified discrepancies, and reported them to management in a timely manner.
- Organized sales floor to keep products and displays presentable and in sellable condition.
Intern
Constance Ivana Art
Lauderhill
06.2017 - 08.2022
- Worked closely with the CEO to support time management and organizational planning.
- Displayed strong telephone etiquette, effectively handling difficult calls while maintaining professional customer service.
- Assisted with promotional materials such as flyers, brochures or posters for marketing purposes prior to each event to increase opportunities for partnerships.
- Assisted guests throughout the duration of an event by providing directions or answering questions about the offered products.
Education
Bachelor of Science - Early Childhood Special Education
Nova Southeastern University
Davie, FL 08.2022 - 12.2027
High School Diploma -
Broward College
Davie, FLSkills
- Excellent customer service
- Active listening
- Clear communication
- Working well under pressure
- Adaptable to students needs
- Time management
- Attention to detail
- Conflict resolution
Certification
- First Aid Certified
- CPR Certified
- 40 DCF hours
Timeline
Teachers assistant
Pembroke Pines Children's Academy
10.2025 - Current
Site Supervisor
YMCA
12.2024 - Current
Education Support Professional
Broward County Public Schools
12.2024 - 06.2025
Site Assistant Supervisor
YMCA
08.2024 - 12.2024
Special Needs Counselor
YMCA
07.2023 - 07.2024
Bachelor of Science - Early Childhood Special Education
Nova Southeastern University
08.2022 - 12.2027
Lead Sales Associate
The Beauty Plug
08.2022 - 07.2023
Intern
Constance Ivana Art
06.2017 - 08.2022
High School Diploma -
Broward College