Summary
Overview
Work History
Education
Skills
Timeline
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Kyla McNiven

Portland,OR

Summary

I have spent the last 11 years working for Subway as a manager. I excel in customer service and team leadership. Skilled in inventory management and regulatory compliance, I effectively trained staff to enhance performance and resolve customer issues, ensuring high-quality service. I am very passionate about optimizing operations and fostering a positive work environment.

I am a highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Boat Tour Scheduling Assistant

Portland River Tours
Portland, Oregon
09.2024 - Current
  • Managed online calendar systems used by the organization to ensure accuracy of all entries.
  • Maintained accurate records of scheduled events, including relevant information such as dates, times, locations, and attendees.
  • Created automated messages for communication with clients regarding their scheduled tours. (ie. Directions: What to expect. etc.)
  • Communicate with the boat captain to know what to expect for the daily schedule.

Manager

SUBWAY®Restaurants
Gresham, Oregon
06.2014 - Current
  • Ensured compliance with regulatory requirements and industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Led a team of 20 employees, ensuring high productivity, and excellent customer service.
  • Trusted with money handling and company banking trips multiple times a week.

Education

High School Diploma -

Mt. Scott High School
Portland, OR
06-2011

Skills

  • Customer service
  • Team leadership
  • Problem solving
  • Inventory management
  • Scheduling
  • Interviewing & hiring

Timeline

Boat Tour Scheduling Assistant

Portland River Tours
09.2024 - Current

Manager

SUBWAY®Restaurants
06.2014 - Current

High School Diploma -

Mt. Scott High School
Kyla McNiven
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