Kyla Mittan
Council Bluffs,IA
Summary
Dedicated and detail-oriented, who brings expertise in multitasking and problem-solving, gained during eight years of customer service-based positions. A flexible and goal-oriented team player who is a quick learner and has a professional understanding towards customer care. Dependable, self-motivated, and hard-working. Handles situations quickly and accurately while serving customers in a friendly and professional manner.
Overview
8
8
years of professional experience
Work History
Bank Teller/Community Banker I and II
American National Bank
04.2021 - Current
- Quickly excelled by learning and adapting into a new system and new policies and procedures
- Asked questions and gained upward knowledge to further the career path from Teller, to Community Banker I, and then Community Banker II
- Built and strengthened customer relationships by utilizing excellent communication and interpersonal skills
- Opened accounts, handled fraudulent activity, personal loans processing, etc.
- Assisted with training of new tellers on policies and procedures
- Resolved customer issues promptly, furthering positive relationships between the bank and its clients
Bank Teller
Exchange Bank
06.2020 - 04.2021
- Interacted with customers on a day-to-day basis, helping them with different situations, and solving problems brought to my attention to find the best resolution
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions
- Followed up on customer complaints and provided solutions to enhance customer satisfaction
- Maintained friendly and professional customer interactions
Bank Teller
Metro Credit Union
04.2019 - 06.2020
- Thrived in a fast paced work environment, being able to multitask and keep engaged on many different tasks efficiently at one time
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Processed a wide variety of retail banking transactions for personal and commercial customers
- Followed up on customer complaints and provided solutions to enhance customer satisfaction
- Positive mindset brought energy and professionalism to the workplace
Customer Service
Hy-Vee Grocery Store
03.2016 - 04.2019
- Enjoyed working at the customer service front desk serving as a friendly, hardworking, and punctual employee
- Assisted customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge
- Arranged solutions with upper management teammates to handle customer requests
- Developed a deep understanding of customer service principles and customer service best practices.
- Met customer service expectations through problem resolution, daily communication and follow-up
- Received multiple positive reviews acknowledging dedication to excellent customer service
Education
Diploma -
Treynor High School
Treynor, IowaSkills
- Adaptability
- Creative Problem Solving
- Quick Learner
- Cash Handling
- Computer Proficiency
- Team player
- Critical Thinking
- Complaint Resolution
- Patience and Empathy
- Transaction Processing Accuracy
- Professional Communication
- Customer Service Excellence
Relocating To
San Antonio, Texas
Timeline
Bank Teller/Community Banker I and II
American National Bank
04.2021 - Current
Bank Teller
Exchange Bank
06.2020 - 04.2021
Bank Teller
Metro Credit Union
04.2019 - 06.2020
Customer Service
Hy-Vee Grocery Store
03.2016 - 04.2019
Diploma -
Treynor High School
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