Kyla Mora
Lytle,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Stripes
Lytle, TX
03.2023 - Current
- Managed daily store operations to enhance customer experience and streamline processes.
- Developed staff training programs to improve team performance and service quality.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Collaborated with marketing team to execute promotional strategies that increased foot traffic.
- Oversaw compliance with company policies and safety regulations to ensure operational integrity.
- Implemented cost-saving initiatives that improved profitability without sacrificing service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Home Health Care Provider
Heartfelt
San Antonio, TX
04.2021 - 01.2022
- Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Developed rapport to create safe and trusting environment for care.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained positive working relationships with referral sources to promote business services.
Customer Service Representative
United Central Control
San Antonio, TX
11.2017 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
Assembly Line Worker
SignalNet Communication, INC
Wylie, TX
03.2013 - 06.2016
- Calibrated equipment to maintain optimal performance.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Removed rough spots to enhance parts alignment and improve finishes.
- Conducted quality assurance inspections on finished components and identified issues.
Education
High School Diploma -
Mckinney North High School
Mckinney, TX05.2009
Skills
- Problem-Solving
- Care plan assessment
- Dependable and Responsible
- Decision Making
- Money handling
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
Timeline
Assistant Manager
Stripes
03.2023 - Current
Home Health Care Provider
Heartfelt
04.2021 - 01.2022
Customer Service Representative
United Central Control
11.2017 - 12.2021
Assembly Line Worker
SignalNet Communication, INC
03.2013 - 06.2016
High School Diploma -
Mckinney North High School