KYLA PACK
IRVINE,CA
Summary
Dynamic professional with extensive experience in high-volume hospitality operations and digital communications. Proven track record of driving significant sales through effective relationship building and consistently recognized for delivering exceptional service quality.
Overview
6
6
years of professional experience
Work History
Server & Trainer
North Italia
Irvine, USA
01.2021 - Current
- Progressed from Host to To-Go Server to Server and Trainer, earning increased responsibility throughout nearly five years with the organization.
- Manage interactions with 50+ guests per shift while maintaining accuracy, organization, and strong communication in a high-volume environment.
- Generated $2,000–$2,500 in individual sales per shift through product knowledge, relationship building, and personalized recommendations.
- Trained and onboarded team members on service standards, operational workflows, guest communication, and restaurant procedures to ensure consistent service quality.
- Supported BEOs, private buyouts, and large-scale events for 50+ guests, coordinating with team members to meet event-specific requirements.
- Resolve guest concerns professionally and adapt quickly to changing priorities while maintaining positive client relationships.
- Consistently receive positive recognition from guests and management for service quality, work ethic, and performance.
- Collaborate across front- and back-of-house teams to maintain efficient workflows and deliver a consistent guest experience during high-volume service periods.
Social Media Intern
Bloom Foundation
Remote
08.2025 - 12.2025
- Created social media graphics, short-form videos, educational resources, and multi-week digital campaigns using Canva to engage target audience.
- Developed digital content to enhance resilience and confidence among girls affected by bullying, aligning with nonprofit's mission.
- Translated organizational objectives and psychology-related concepts into accessible, audience-appropriate digital content.
- Managed multiple content deliverables and deadlines while maintaining consistency with organizational messaging and brand standards.
- Collaborated remotely with supervisors and team members through meetings and feedback cycles to ensure project alignment and successful execution.
Education
Bachelor of Arts - Psychology
University of California, Irvine (UCI)
Irvine, CA12-2025
Associate of Arts - Psychology
Santiago Canyon College
Orange, CA06-2024
Skills
- Training programs
- Project coordination
- Client relations
- Relationship management
- Conflict resolution
- Team collaboration
- Prioritization
- Problem solving
- Interpersonal communication
- Written communication
- Google Workspace applications
- Canva design tools
Timeline
Social Media Intern
Bloom Foundation
08.2025 - 12.2025
Server & Trainer
North Italia
01.2021 - Current
Bachelor of Arts - Psychology
University of California, Irvine (UCI)
Associate of Arts - Psychology
Santiago Canyon College