Kyla Porter
Higginsport,OH
Summary
Dynamic Residential Operations Director with a proven track record at Graceful Living Services, enhancing operational efficiency and client satisfaction. Skilled in strategic planning and staff management, I excel in fostering strong client relationships while ensuring compliance with regulations. Proficient in budgeting, I advocate for clients' rights and promote their independence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Operations Director
Graceful Living Services
01.2024 - Current
- Led program development initiatives to enhance service delivery and client satisfaction.
- Monitored compliance with state regulations and organizational standards to ensure quality service provision.
- Coordinated scheduling processes to optimize resource allocation and enhance operational efficiency.
- Monitored scheduling conflicts and implemented solutions to minimize disruptions in workflow.
- Maintained client confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Supervised daily operations of direct support services, ensuring compliance with agency standards.
- Developed and maintained filing systems for improved document retrieval.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Assisted individuals with budgeting and tracking monthly expenses.
- Assisted individuals with daily living activities to enhance personal independence and quality of life.
- Monitored and documented client progress, ensuring adherence to health and safety protocols.
- Provided emotional support and companionship, fostering meaningful relationships with clients.
- Trained new staff on best practices in caregiving techniques and workplace policies.
- Coordinated transportation for clients to medical appointments, promoting proactive healthcare management.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
Program Director
Caregiver, Inc.
05.2015 - 01.2024
- Led program development initiatives to enhance client care and service delivery efficiency.
- Monitored compliance with state regulations and organizational standards to ensure quality service provision.
- Collaborated with cross-functional teams to implement best practices in caregiving operations.
- Developed training programs for staff, improving their skills in client interaction and service excellence.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Assisted individuals with daily living skills, promoting independence and personal growth.
- Trained new staff on best practices in direct support and client engagement techniques.
- Advocated for clients' rights, fostering a supportive environment conducive to their well-being.
- Built and maintained strong client relationships through regular communication and support.
- Assisted clients with budgeting and tracking monthly finances.
Call Center Sales Representative
RDI Marketing
01.2014 - 05.2015
- Facilitated customer interactions to identify needs and recommend appropriate products.
- Executed sales strategies to achieve targets in competitive environments.
- Trained new representatives on effective communication and sales techniques.
- Managed inbound and outbound calls, ensuring high levels of customer satisfaction.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
Education
Firefighter 1 Course Completion Certificate -
Bethel Tate Fire Dept. Division of Firefighter Education
Bethel, OH12-2020
High School Diploma -
Oak Hills High School
Cincinnati, OH05-2009
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Quality assurance
- Schedule oversight
- Staff management
- Customer service
- Proficient in Word, Excel, & Powerpoint
- Budgeting and finance
- Behavior redirection
- Client support
Certification
Med 1, 2 and 3
CPR Certified
Timeline
Residential Operations Director
Graceful Living Services
01.2024 - Current
Program Director
Caregiver, Inc.
05.2015 - 01.2024
Call Center Sales Representative
RDI Marketing
01.2014 - 05.2015
Firefighter 1 Course Completion Certificate -
Bethel Tate Fire Dept. Division of Firefighter Education
High School Diploma -
Oak Hills High School