Kyla Quidilig
Marysville,WA
Summary
Organized Spa Receptionist dedicated to enhancing future business growth by providing first-rate customer service. Proactive and friendly individual polished in maintaining appointment calendar, scheduling treatments, and handling general requests for information such as special needs and customer complaints. Bringing many years of experience serving as first point-of-contact for clients in spa environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Spa Concierge
Tulalip Resort Casino
Tulalip, WA
03.2024 - Current
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Took reservations from patrons by phone or online.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Built and maintained productive relationships with employees.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Collected soiled linens from treatment rooms and restocked closets and bathrooms.
- Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
- Informed guests of spa services, programs and activities by phone and in-person, enabling patrons to make choices based upon their unique needs.
- Addressed return customers by name to develop customer-company relationships.
- Promoted the latest merchandise we have to offer to the guest.
Blackfish Hostess
Tulalip Resort Casino
Tulalip, WA
09.2022 - 03.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Checked identification of customers prior to serving alcoholic beverages.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Communicated clearly with kitchen staff regarding customer orders.
- Demonstrated strong interpersonal skills when interacting with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Resolved any customer complaints or issues quickly and professionally.
- Provided excellent customer service by addressing customer needs promptly.
- Assisted servers in bussing tables when needed during busy periods.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Cedars Cafe Hostess
Tulalip Resort Casino
Tulalip, WA
01.2022 - 09.2022
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Lead Retail Sales Associate
American Eagle Outfitter's
Tulalip, WA
11.2013 - 01.2015
- Assisted customers with product selection, pricing and availability inquiries.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Described merchandise and explained use, operation and care.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Worked on team members' work schedules for the upcoming week.
- Assigning opening and closing tasks to team members on shift.
Education
High School Diploma -
Sequoia High School
Everett, WA06-2015
Skills
- Sales proficiency
- Customer service expertise
- Strong interpersonal skills
- Exceptional communication
- Guest Relations
- Appointment Scheduling
- Multitasking
- Opening and closing procedures
- Restocking management
- Client Records Management
- Stock replenishment
- 30 WPM
- Knowledge of Microsoft Office
- Quick learner
Certification
- Alcohol license
- Food permit
Languages
English
Native/ Bilingual
tagalog
Limited
ASL
Limited
References
References available upon request.
Timeline
Spa Concierge
Tulalip Resort Casino
03.2024 - Current
Blackfish Hostess
Tulalip Resort Casino
09.2022 - 03.2024
Cedars Cafe Hostess
Tulalip Resort Casino
01.2022 - 09.2022
Lead Retail Sales Associate
American Eagle Outfitter's
11.2013 - 01.2015
- Alcohol license
- Food permit
High School Diploma -
Sequoia High School
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