Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyla Ratcliff

Belleville,IL

Summary

skills at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

Versatile team member offering over Number years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Enthusiastic worker recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete the job.

Overview

4
4
years of professional experience

Work History

Personal Shopper

Walmart
Belleville, IL
06.2021 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Loaded and unloaded orders at customer's homes or locations.

Stock Associate

Walmart
Belleville, IL
07.2020 - Current
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintained effective team member communication.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Answered customer questions and provided detailed product information.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Greeted customers and directed to requested products.

Cashier

Circle K Convenience Store
Belleville, IL
04.2020 - 07.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

High School Diploma -

Cahokia High School
Cahokia
05.2020

Skills

  • Personal Shopping
  • Customer Service
  • Purchase Recommendations
  • Loss Prevention Goals Monitoring
  • Attention to Detail
  • Accurate Money Handling
  • Sales Proficiency
  • Organization and Planning
  • Online Order Processing
  • Upbeat and Outgoing Attitude
  • Cash Counting
  • Verifying Order Accuracy
  • Customer Buying Habits
  • Proper Storage Procedure
  • Prioritizing Orders
  • Special Assignments
  • Heavy Lifting
  • Providing Feedback
  • Personal Grooming Standards
  • Verbal and Written Communication
  • Visual Displays
  • Decision-Making
  • Teambuilding
  • Multitasking Abilities
  • Active Listening
  • Flexible and Adaptable
  • Excellent Communication
  • Analytical and Critical Thinking
  • Self-Motivated

Problem-Solving

Timeline

Personal Shopper

Walmart
06.2021 - Current

Stock Associate

Walmart
07.2020 - Current

Cashier

Circle K Convenience Store
04.2020 - 07.2020

High School Diploma -

Cahokia High School

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Kyla Ratcliff