Summary
Overview
Work History
Education
Skills
Timeline
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Kyla Reine

Universal City,TX

Summary

Dynamic customer service professional with a proven track record at Maximus, adept at conflict resolution and fostering loyalty through empathetic communication. Skilled in call handling and record keeping, I excel in high-pressure environments, ensuring customer satisfaction and team collaboration while maintaining a professional demeanor.

Diligent call center representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Maximus
11.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Managed approximately 30 calls per day

Daycare Teacher

Little Scholars Childcare Academy
02.2023 - 07.2023
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Fostered critical thinking skills in daycare students through age-appropriate problem-solving exercises during circle time activities.

Cashier

Pet Smart
10.2022 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Pizza Maker

Peter Piper's Pizza
10.2021 - 06.2022
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
  • Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.
  • Resolved any kitchen issues swiftly, minimizing disruption to service.
  • Trained new staff in pizza-making techniques, elevating overall team performance.
  • Fostered positive team environment, encouraging open communication and efficiency.

Fast Food Team Member

Sonics Drive In
04.2021 - 10.2021
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Contributed to increased sales by upselling menu items and promoting limited-time offers.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
  • Promoted brand loyalty among customers with relevant suggestions based on their preferences or dietary requirements during ordering process.
  • Contributed to a safe working environment by following safety measures for handling equipment, such as fryers and grills.
  • Collaborated with team members for smooth shift transitions, maintaining consistent quality of service throughout the day.
  • Improved order accuracy by attentively listening to customer requests and promptly addressing any concerns or modifications.
  • Streamlined order processing with accurate cash handling and prompt communication with kitchen staff.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

High School Diploma -

Karen Wagner High School
San Antonio, TX
06-2022

Skills

  • Customer service
  • Conflict resolution
  • Record keeping
  • Time management
  • Team collaboration
  • Adaptability to change
  • Active listening
  • Call center experience
  • Computer proficiency
  • Professional telephone demeanor
  • Store maintenance
  • Assertiveness
  • Coordination

Timeline

Customer Service Representative

Maximus
11.2023 - Current

Daycare Teacher

Little Scholars Childcare Academy
02.2023 - 07.2023

Cashier

Pet Smart
10.2022 - 12.2022

Pizza Maker

Peter Piper's Pizza
10.2021 - 06.2022

Fast Food Team Member

Sonics Drive In
04.2021 - 10.2021

High School Diploma -

Karen Wagner High School

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Kyla Reine