Kyla Renzi
Falconer,NY
Summary
Versatile and results-oriented professional with a strong background in client relations, sales, operations, and administrative support. Experienced in CRM management, customer pipeline development, team coordination, and delivering exceptional service across in-person and remote environments. Highly organized, adaptable, and effective at managing multiple priorities while building positive relationships, seeking opportunities to contribute to client success, operations, or business growth.
Overview
4
4
years of professional experience
Work History
Product Specialist
LUV Automotive
01.2025 - Current
- Engaged customers to understand needs and recommend suitable vehicles.
- Conducted vehicle walkarounds to highlight features and benefits effectively.
- Collaborated with finance team to secure optimal financing solutions for customers.
- Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
- Utilized CRM software to manage leads, track communication, and improve overall client interactions.
- Maintained a consistent pipeline of new prospects through networking efforts within the local community.
- Maintained up-to-date knowledge of product offerings and market trends.
Wellness Center Manager
Epic Floats & Wellness
09.2023 - 01.2025
- Oversaw daily operations to ensure optimal client experience and satisfaction.
- Managed team scheduling, enhancing coverage and service efficiency.
- Developed wellness programs that increased client engagement and retention.
- Implemented training protocols for staff, improving service quality and consistency.
- Maintained records, billing, and compliance documentation.
- Coordinated client services, intake, and high-volume communication
Restaurant Hostess
Darden Restaurants, Olive Garden
04.2022 - 01.2025
- Welcomed and seated guests, ensuring prompt and courteous service.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted in training new host staff on customer service protocols.
- Collaborated with kitchen and wait staff to enhance dining experience.
- Monitored dining area for cleanliness and readiness, meeting hygiene standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Education
High School Diploma -
Falconer High School
Falconer, NY06-2023
Skills
- Customer engagement
- Product training
- Product launches
- Sales expertise
- Data management expertise
- Customer service
- Problem-solving
- Effective team coordination
- Market analysis
Languages
English
Native or Bilingual
Timeline
Product Specialist
LUV Automotive
01.2025 - Current
Wellness Center Manager
Epic Floats & Wellness
09.2023 - 01.2025
Restaurant Hostess
Darden Restaurants, Olive Garden
04.2022 - 01.2025
High School Diploma -
Falconer High School