Kyla Robinson
Union
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
4
4
years of professional experience
Work History
Supervisor
HMSHost
01.2021 - 08.2024
- Created successful strategies to develop and expand customer sales
- Helped with purchases and signed customers up for rewards program
- Monitored customer order process and addressed customer issues
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Amazon FBA Seller
Amazon.Inc
09.2020 - 01.2022
- Received and processed payments from customers using electronic transaction services
- Managed inventory levels across multiple channels including Amazon FBA, eBay, Walmart.com
- Investigated competitors' pricing structures in order to create a more attractive offering for customers
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
Customer Service Representative
Arise
03.2020 - 06.2021
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts
- Consulted with customers to resolve service and billing issues
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Provided top quality control and eliminated downtime to maximize revenue
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Business Administration - Business Administration And Management
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Marion P Thomas
Newark, NJ06.2018
Skills
- Payment Processing
- Payment Collection
- Ordering and Stocking
- Complaint Resolution
- Customer Service
- ID Verification
- Product Recommendations
- Customer Assistance
- Cash Handling
- Retail Merchandising
- Cash Register Operation
- Appointment Scheduling
- Scheduling
- Inbound and Outbound Calling
- Microsoft PowerPoint
- Typing Proficiency
- Positive and Professional
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Supervisor
HMSHost
01.2021 - 08.2024
Amazon FBA Seller
Amazon.Inc
09.2020 - 01.2022
Customer Service Representative
Arise
03.2020 - 06.2021
Bachelor of Business Administration - Business Administration And Management
Southern New Hampshire University
High School Diploma -
Marion P Thomas
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