Kyla Robinson
Summary
Seasoned veterinary professional with extensive experience in practice management, team leadership, and patient care. Skilled in inventory control, staff training, and client relations, with a strong focus on operational efficiency and animal welfare. Known for improving workplace dynamics, fostering team growth, and ensuring high standards of care and service.
Overview
14
14
years of professional experience
Work History
Veterinary Practice Manager
Rocking P Veterinary Services
06.2024 - Current
- Led the successful expansion of the practice from large-animal only to a full-service mixed-animal clinic
- Manage daily operations including scheduling, client relations, and staff coordination to ensure efficient, high-quality care
- Assist in surgical procedures and patient care across large and small animals
- Oversee inventory management to maintain supply efficiency
- Develop and implement marketing strategies across social media platforms to boost community engagement and client retention
- Proficient in Avimark and Pulse veterinary software for medical records, invoicing, and scheduling.
- Skilled in Microsoft Office Suite (Word, Excel, Outlook) for communication, reporting, and workflow management
- Ensure compliance with veterinary regulations and uphold exceptional standards of care and customer service
Veterinary Practice Manager
Cooper Veterinary Clinic
08.2015 - 05.2024
- Promoted twice at Cooper Veterinary Clinic, demonstrating exceptional leadership and management skills
- Introduced cost-tracking methods, significantly enhancing financial efficiency
- Oversee daily operations including inventory management, pricing, cost of supplies analysis, labor cost tracking, payroll, and facilities management, ensuring efficient and cost-effective operations while maintaining high-quality standards
- Boosted client satisfaction through regular interaction and proactive problem-solving
- Developed a comprehensive staff training module, elevating service standards and efficiency.
- Streamlined clinic operations, enhancing workflow and patient care efficiency.
- Overhauled appointment scheduling system, increasing accessibility and reducing wait times.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses
- Established partnerships with local animal shelters, providing discounted services and fostering community engagement.
- Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
Veterinary Technician
Lubbock Small Animal Emergency Clinic
04.2015 - 10.2021
- Prioritized patient assessment and triage based on illness severity
- Operated diagnostic tools including radiographic and ultrasound equipment
- Administered medications and anesthetics for treatment and surgical procedures
- Collaborated effectively with a team of Doctors and Veterinary Technicians
- Improved treatment outcomes through meticulous medication administration
Administrative Assistant
Neighborhood Academy
10.2011 - 08.2013
- Designed and delivered comprehensive teaching plans to educators of all levels
- Worked closely with families to address child issues, enhancing customer satisfaction
- Updated and adhered to childcare regulations, ensuring a safe and nurturing environment
- Handled daily administrative tasks including record management and supply procurement
Education
Bachelor's - Equine Production, Equine Assisted Therapy
Texas Tech University
12.2014
Skills
- Team Management
- Operations Management
- Inventory Management
- Animal Care
- Veterinary Nursing
- Recruitment and hiring
- Employee training
- Staff evaluation
- Personnel management
Timeline
Veterinary Practice Manager
Rocking P Veterinary Services
06.2024 - Current
Veterinary Practice Manager
Cooper Veterinary Clinic
08.2015 - 05.2024
Veterinary Technician
Lubbock Small Animal Emergency Clinic
04.2015 - 10.2021
Administrative Assistant
Neighborhood Academy
10.2011 - 08.2013
Bachelor's - Equine Production, Equine Assisted Therapy
Texas Tech University
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