Kyla Scarffol
Galloway
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
12
12
years of professional experience
Work History
Care Facilitator
Dedicated Senior Medical Center
01.2025 - Current
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
Medical Assistant
Lower Lights Christian Health Center
01.2024 - 01.2025
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
Medical Assistant
Central Ohio Primary Care Physicians Inc.
03.2023 - 01.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Patient Care Coordinator
OptumRx Pharmacy Svcs
12.2019 - 03.2023
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Set Up Medication Delivery to patient or MDO
- Answer well over 80 Incoming calls per day
- Maintained confidentiality of patient data and condition to safeguard health information.
- Submit Prior Authorizations for medications
Medical Receptionist
Dublin Pain Clinic
10.2015 - 04.2018
- Coordinated front office duties, including customer service, patient scheduling and billing
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Obtained payments from patients and scanned identification and insurance cards
- Checked patient data including insurance, demographic and health history to ensure all information was current
Health Information Technician
ATC Healthcare Services
11.2013 - 10.2015
- Scheduled appointments, registered patients
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
- Maintained strict patient and physician confidentiality
- Submitted electronic/paper claims documentation for timely filing
- Performed monthly inventory and maintained office and medical supply counts
- Answering all phone calls and directing the call to the correct department and or person
- Updating spread sheet using Microsoft Excel
Education
Associate of Applied Science - Medical Assisting
Kaplan College
2013
High School Diploma -
Briggs High School
2010
Skills
- Exceptional communication skills
- Geriatric care
- Strategic sales knowledge
- HIPAA compliance
- Critical thinking
- Attention to detail
- Quality assurance
- Customer service-oriented
- Strong work ethic
- Data entry
- People-oriented
- Basic administrative knowledge
- Goal-oriented
- Excellent communication skills
- Strong conflict resolution skills
Timeline
Care Facilitator
Dedicated Senior Medical Center
01.2025 - Current
Medical Assistant
Lower Lights Christian Health Center
01.2024 - 01.2025
Medical Assistant
Central Ohio Primary Care Physicians Inc.
03.2023 - 01.2024
Patient Care Coordinator
OptumRx Pharmacy Svcs
12.2019 - 03.2023
Medical Receptionist
Dublin Pain Clinic
10.2015 - 04.2018
Health Information Technician
ATC Healthcare Services
11.2013 - 10.2015
High School Diploma -
Briggs High School
Associate of Applied Science - Medical Assisting
Kaplan College
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