Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyla Smith

Phenix City,AL

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

7
7
years of professional experience

Work History

Customer Service Key Holder

Ups Store
Phenix City, AL
08.2024 - Current
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Provided excellent customer service while ensuring compliance with company policies and procedures.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Managed opening, closing duties including counting money in registers at start, end of shift.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Identified customer needs and provided appropriate solutions and alternatives within the time limits.
  • Verified age requirements when selling alcohol or tobacco products.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Processed transactions using the point of sale system efficiently.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Conducted research and reviewed findings to solve customer issues.

Pharmacy Technician

Walgreen's Pharmacy
Phenix City, AL
12.2023 - 08.2024
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Performed regular medication audits to ensure compliance with regulatory standards.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Managed filing of prescriptions, both electronically and manually.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Restocked shelves with new supplies of medications as needed.

Customer Service Key Holder

Ups Store
Phenix City, GA
09.2022 - 12.2023
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Provided information on product features and benefits to customers.
  • Provided excellent customer service while ensuring compliance with company policies and procedures.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Performed regular housekeeping duties throughout store area including cleaning shelves, counters, displays.
  • Organized client contracts, records, and reports to strengthen traceability.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Executed cash register operations accurately and balanced drawer daily.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Retail Sales Associate

Lane Bryant
Columbus, GA
03.2018 - 12.2018
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Helped customers by answering questions and locating merchandise.
  • Greeted customers upon entering the store and provided assistance.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Created price tags and merchandise signs for new items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Computed purchases and received and processed cash or credit payment.

Education

High School Diploma -

Scholars Academy
Phenix City, AL
05-2022

Skills

  • MS office
  • Team building and leadership
  • New hire training
  • Customer service
  • Skilled multi-tasker
  • Staff training
  • Work prioritization
  • Customer focused
  • Team building
  • Microsoft outlook, word, and Excel
  • Problem-solving
  • Focused on customer satisfaction
  • Verbal and written communication

Timeline

Customer Service Key Holder

Ups Store
08.2024 - Current

Pharmacy Technician

Walgreen's Pharmacy
12.2023 - 08.2024

Customer Service Key Holder

Ups Store
09.2022 - 12.2023

Retail Sales Associate

Lane Bryant
03.2018 - 12.2018

High School Diploma -

Scholars Academy

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Kyla Smith