- Fashion and Style
- Volunteer Work
- Personal Development and Self-Improvement
- Offering time and support to shelters for the homeless, women, and animals.
Hi, I’m
Kyla Smith
New York,NY
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction with a proven track record at the Center of Prevention and Outreach. Excelled in enhancing user experiences and developing strong relationships, showcasing exceptional interpersonal and organizational skills. Achieved significant improvements in customer satisfaction and team efficiency, leveraging attention to detail and a positive attitude to exceed employer expectations.
Overview
5
years of professional experience
1
Certification
Work History
Center of Prevention and Outreach
Front Desk Employee
08.2024 - Current
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assists team with events or projects when needed
- Developed and maintained positive relationships with guests for satisfaction.
- Assists with packaging health products provided by the office.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Maintained clean and organized front desk areas to uphold a polished company image.
Bronx Transition and College Access Center
Intern
06.2024 - 08.2024
Job overview
- Provided input on website design improvements to enhance user experience and drive conversion rates.
- Participated in brainstorming sessions for creative campaign concept development, contributing innovative ideas that resonated with target audiences.
- Contributed to the development of marketing materials such as brochures, presentations, and advertisements.
- Monitored industry news to stay informed about competitors'' activities, emerging trends, and potential opportunities for growth.
- Enhanced brand awareness by developing and executing targeted marketing campaigns.
- Developed a strong understanding of target audiences through demographic research and analysis, leading to more effective marketing efforts.
YM&YWHA of Washington Heights and Inwood
After School Assistant
07.2022 - 08.2024
Job overview
- Observed students during classroom activities to evaluate the children's performance, behavior, and social development.
- Provided crisis intervention to children dealing with difficult situations at school.
- Conferred with parents, teachers, and administrators to discuss children's progress and resolve behavioral and academic problems.
- Prepared children for later educational experiences by encouraging them to explore learning opportunities and persevere with challenging tasks.
- Counseled children to help overcome personal, social, or behavioral problems affecting educational or vocational situations.
Catholic Charities Community Services
After School Assistant
06.2021 - 08.2021
Job overview
- Assisted in the supervision of outdoor playtime activities while ensuring safety protocols were followed at all times by both staff members and participants alike.
- Developed trusting relationships with both students and parents, fostering a supportive and welcoming environment for all participants.
- Contributed to a positive learning environment by modeling appropriate behavior and consistently exhibiting professionalism in interactions with both students and colleagues.
- Facilitated constructive peer interactions among children with diverse backgrounds, fostering a sense of community and inclusion within the program.
Catholic Charities Community Services
Intern
06.2020 - 08.2020
Job overview
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Stony Brook UniversityStony Brook, NY
Bachelor of Science from Psychology
05-2027
Léman Manhattan Preparatory SchoolNew York, NY
High School Diploma
05-2023
Skills
- Attention to Detail
- Punctual and Reliable
- Positive Attitude
- Interpersonal
- Time Management
Certification
- CPR/AED Certification
- First Aid Certification
Interests
Work Preference
Work Type
InternshipPart TimeFull TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Spanish
Limited Working
ASL
Elementary
Timeline
Front Desk Employee
Center of Prevention and Outreach
08.2024 - Current
Intern
Bronx Transition and College Access Center
06.2024 - 08.2024
After School Assistant
YM&YWHA of Washington Heights and Inwood
07.2022 - 08.2024
After School Assistant
Catholic Charities Community Services
06.2021 - 08.2021
Intern
Catholic Charities Community Services
06.2020 - 08.2020
Stony Brook University
Bachelor of Science from Psychology
Léman Manhattan Preparatory School
High School Diploma
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