Kyla Sweet
Windsor,CA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
10
10
years of professional experience
Work History
Driver
Enterprise Mobility
Santa Rosa, CA
11.2023 - Current
- Managed time effectively to meet tight delivery deadlines.
- Adapted to changing routes or schedules as required by the employer.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Maintained delivery schedules without compromising safety.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Utilized GPS and maps for efficient route planning.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Managed time efficiently when making multiple stops along designated routes.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Communicated effectively with dispatch and customers to provide status updates.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Transported clients to specified destinations safely and on-time.
- Reported any vehicle malfunctions or accidents immediately to management.
Direct To Consumer (DTC)
Russian River Brewing Company
10.2018 - 01.2022
- Handled customers' orders from start to finish (Creating Labels for orders as well as packaging beer/merchandise and using a pallet jack to move around product)
- Knowledge with Shopify and ShippyPro
- Basic Knowledge of warehouse operations
- Directly dealt with GLS (our Beer Shipping Company) to make sure all customers issues were solved and made sure to follow-up with customers to ensure everything was handled correctly
- Knowledge with Marketman to input inventory every month
Server
Russian River Brewing Company
10.2018 - 01.2022
- Served as a dedicated and enthusiastic Waitress
- Worked as a team member to ensure the highest quality of customer service
- Remained polite and professional under all circumstances
- Accurately handled financial transactions
- Worked in accordance with all health and safety standards
- Protect establishment and customers by adhering to California's alcohol beverage control policies
- Kept workstation stocked and clean throughout and after shift
Gift Shop-Retail
Russian River Brewing Company
10.2018 - 01.2022
- Greet customers as they enter the store and help them find the Beverage or merchandise, they are looking for
- Utilize the company's POS system to cash customers out or administer returns
- Work as a team to ensure the floor is clean and well stocked of all items
- Assist in maintaining the back stock room inventory as well as receiving in shipments
Restaurant Manager
Pick's Drive In
08.2017 - 10.2018
- Handled scheduling for 12 employees
- Coordinated with vendors to ensure all products and ingredients were stocked
- Handled financial accounts and paid the rent
- Cooked during busy times
- Was hands on with landscaping and upgrades to the building
- Key responsibilities recruiting, training, and supervising staff
Floor Manager
The Wurst
06.2015 - 10.2016
- Oversaw the day-to-day operations
- Would converse with customers about their experience, and ensure everything was correct
- Work the POS system to take orders
- Keep the floor clean and up to health and safety standards
- Cover breaks whenever necessary
Education
Windsor Oaks Academy
Windsor, CA06-2011
Skills
- Excellent Customer Service
- Organized
- Event Coordination
- Self-motivated
- Upbeat Attitude
- Easily Adapts to New Concepts and Responsibilities
- Building rapport
- Punctuality and reliability
Timeline
Driver
Enterprise Mobility
11.2023 - Current
Direct To Consumer (DTC)
Russian River Brewing Company
10.2018 - 01.2022
Server
Russian River Brewing Company
10.2018 - 01.2022
Gift Shop-Retail
Russian River Brewing Company
10.2018 - 01.2022
Restaurant Manager
Pick's Drive In
08.2017 - 10.2018
Floor Manager
The Wurst
06.2015 - 10.2016
Windsor Oaks Academy