Kyla Tolbert
McCaskill,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Physical Therapy Technician
Apex Network Physical Therapy
02.2022 - 03.2024
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Streamlined daily operations through effective scheduling, appointment management, and coordination with other healthcare professionals.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
- Reduced recovery times for post-surgical patients by providing targeted manual therapy techniques under the supervision of a licensed therapist.
- Provided exceptional customer service when interacting with both patients and their families, addressing concerns promptly while demonstrating empathy and understanding.
- Prepared patients to meet with physical therapists.
- Administered ultrasound, diathermy or other therapeutic modalities.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
Trainer
Chick-fil-A
08.2021 - 02.2022
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
Shift Leader
Zaxbys
08.2020 - 08.2021
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
High School Diploma -
North Port High School
North Port, FLSkills
- Appointment Scheduling
- Orthopedic Rehabilitation
- Patient Communication
- Customer Service
- Goal Setting and Achievement
- Positivity in the Workplace
- Cleaning and sanitation
- Multitasking
Timeline
Physical Therapy Technician
Apex Network Physical Therapy
02.2022 - 03.2024
Trainer
Chick-fil-A
08.2021 - 02.2022
Shift Leader
Zaxbys
08.2020 - 08.2021
High School Diploma -
North Port High School
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