Kyla Wagner

• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.

• Consistently exceeded monthly sales targets by implementing out reach structures to generate more viable leads.
• Increased client retention by revitalizing underutilized group class offerings with fresh formats, boosting attendance rates dramatically.
• Mentored junior trainers on best practices for building a successful career in the fitness industry.
• Spearheaded social media marketing efforts, driving increased brand awareness and community engagement.

• Generated a virtual online outbound/inbound sales structure to generate business and achieved personal sales goals.
• Trained bi-lingual staff to generate leads for international business connections.
• Established life long international/local connections for life coaching, pre/post natal health, and nutritional services.
• Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
• Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.

Spearheaded all clinical and administrative coordination and responsibilities for the Ambulatory Surgery Center from overseeing daily billing reconciliations to onboarding new staff. Collaborated with physicians, nurses, advanced practice care providers, ancillary support staff, and the office specialist team to coordinate testing, labs, and other services. Consistently looked for new opportunities to update functionality, policies, and procedures to foster efficient teamwork and boost morale.

• Instituted new communication practices between the pharmacy and nurses to significantly decrease wait times for prescriptions by proactively creating a strategy to correctly time the transportation of orders.
• Strengthened interdepartmental relations and increased satisfaction.
• Implemented modernized processes to maintain unit and patient information including charts, daily census reports, billing records, clinical results, and surgical schedules while ensuring all information remained HIPPA compliant.

Managed the organizational and clerical tasks for 25 providers. Maintained calendars for meetings and rounds, coordinated travel arrangements, and appointment requests. Served as the Clinical Scheduling Liaison and acted as the divisional point of contact for Patient Access. Processed license renewals, credentialing, and clinical requirements. Delivered comprehensive statistical reports to the Division Administrator identifying areas of concern and recommendations to resolve them.

• Established a system to detect when a client was scheduled incorrectly with a certain provider or based on specialty. The tool remedied the error prior to the appointment avoiding unbillable time, cancelled appointments, and inconveniencing patients
• Analyzed provider outcomes and metrics to revise and fill clinic schedules, improve optimization, and minimize client waitlists
• Coordinated and executed all arrangements for the annual South Carolina Thoracic Society Conference.