Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyla Wagner

Greenville,South Carolina

Summary

Dedicated leader with several years of experience driving teams' performance, productivity and customer service excellence. Experience in new business establishments, long-term revenue-generating strategies and mentorship.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Regional Operations Specialist

SynergyVet
Upstate, SC
10.2023 - Current
  • Provide support and mentorship to a collection of General Practice hospitals
  • Maintain and exceed weekly, monthly, and annual budgets
  • Analyzed key performance indicators for measuring success of operational objectives and identified areas needing improvement (revenue, COGs, Payroll)
  • Oversee all aspects of recruiting for the region
  • Plan, present and put into effect procedures
  • Meet with industry representatives. Maintain positive relationships in order to maximize practice profitability from a COGS perspective
  • Oversight of new hospital builds including but not limited to partnering with the GC, landlord and setting up licensing for the new location

Hospital Manager

Hillcrest Animal Hospital
Simpsonville, SC
08.2022 - 10.2023
  • Monitored hospital performance metrics such as patient satisfaction scores and financial results.
  • Oversee all aspects of teammate development such as recruiting, onboarding, training, coaching and termination
  • Payroll
  • Created policies, procedures, and workflows to maximize the effectiveness of staff utilization.
  • Maintained a safe environment for both patients and staff by ensuring proper safety protocols were followed.

Resort Manager

Pet Paradise
Greenville, SC
05.2021 - 08.2022
  • Oversee day to day operations of the resort
  • Monitor arrival and departure times of staff
  • Weekly scheduling
  • Hiring, training, corrective coaching & termination
  • Create bank deposits
  • Prepare administrative reports and human resources paperwork
  • Ensure safety and health of up to 210 pets
  • Inventory supply levels & place orders
  • Payroll
  • Facilitate biweekly and monthly team meetings
  • Maintain P&L/KPI reports
  • Resolved guest complaints or escalated them as necessary to ensure satisfaction.
  • Developed policies and procedures to improve operational efficiency of the resort.
  • Provided leadership support to staff members by setting goals and expectations.
  • Conducted regular inspections of all areas of the resort to ensure safety standards were met.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Foster Care Coordinator

Greenville County Animal Care
Greenville, SC
02.2019 - 05.2021
  • Collaborated with outside rescue teams to coordinate services for animal transport
  • Answers phone calls and emails throughout the day
  • Schedule surgery and follow- up appointments
  • Assist veterinarians and technicians during appointments as needed
  • Developed and implemented individualized plans for each animal in foster care
  • Assist foster parents in finding a suitable pet for their family

Pet Host Lead

PetSuites
Greenville, SC
09.2018 - 02.2020
  • Plan and promote the daily schedule of pet hosts
  • Conduct interviews, onboarding and training of new hosts
  • Maintain and input accurate client information in the system
  • Administered medications and supervised play yards to ensure a safe environment
  • Act as Manager on Duty in absence of General Manager
  • Resolved conflicts between customers when necessary
  • Provided excellent customer service by anticipating customer needs

Grooming Assistant

The Shaggy Dog
Taylors, SC
06.2017 - 09.2018
  • Greeted clients and escorted animals during visits to designated areas
  • Bathing, drying, and brushing animals
  • Observed behaviors exhibited by pets throughout their stay at the facility in order to identify any signs of distress or discomfort.
  • Maintained a clean work environment by sweeping, mopping, and disposing of pet waste appropriately.
  • Monitored supply levels
  • Part-time - In School

Animal Care Assistant

Milestone Veterinary Associates
Greer, SC
06.2016 - 06.2017
  • Observed animal appearance and activity for general physical condition, obvious signs of illness, disease, and discontent
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Assisted doctors, technicians, and treatment assistants as directed
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Part-time - In School

Education

Bachelor of Arts - Business Administration And Nonprofit Management

Southern New Hampshire University
Hooksett, NH
05-2026

Associate of Applied Science - Criminal Justice Technology

Greenville Technical College
Greenville, South Carolina
05.2021

High School Diploma -

Riverside High School
Greer, South Carolina
06.2018

Skills

  • Committed to Quality and Productivity
  • Cost reduction
  • Operational efficiency
  • Performance monitoring
  • Change management
  • Employee engagement
  • Project planning
  • Workflow optimization
  • Operations management
  • KPI tracking

Certification

  • Notary Public - South Carolina

Timeline

Regional Operations Specialist

SynergyVet
10.2023 - Current

Hospital Manager

Hillcrest Animal Hospital
08.2022 - 10.2023

Resort Manager

Pet Paradise
05.2021 - 08.2022

Foster Care Coordinator

Greenville County Animal Care
02.2019 - 05.2021

Pet Host Lead

PetSuites
09.2018 - 02.2020

Grooming Assistant

The Shaggy Dog
06.2017 - 09.2018

Animal Care Assistant

Milestone Veterinary Associates
06.2016 - 06.2017

Bachelor of Arts - Business Administration And Nonprofit Management

Southern New Hampshire University

Associate of Applied Science - Criminal Justice Technology

Greenville Technical College

High School Diploma -

Riverside High School

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Kyla Wagner