Kyla Weir
Houston,Tx
Summary
As a Customer Service Specialist, I am highly skilled at uncovering customers’ needs, then following through with meaningful solutions. I possess a great sense of responsibility in all work endeavors, such as: being a good listener, and empathetic towards others, I possess skills that advocate for the vulnerable among us; I possess the ability to coordinate a variety of activities and multitask, I possess the ability to operate computerized devices, multifunctional printers and digital card terminals; I have the ability to learn new skills and features that will enhance productivity in the work environment. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
Work History
Receptionist/Volunteer
S.H.A.P.E CENTER
- Responsible for receiving clients, in-person and via telephone, and directing them to the proper program
- Demonstrated the ability to maintain a polite, respectable demeanor in stressful situations; demonstrated the ability to handle confidential information; demonstrated the ability to coordinate a variety of activities and multi-task; demonstrated the ability to operate computerized telephone systems, multifunctional printers/copiers; demonstrated the ability to multitask and thrive in a high paced environment
- Assured all clients and visitors sign in and provide them with a visitor’s badge.
Customer Service Supervisor/Cashier
KROGER STORE
01.2021 - Current
- Responsible for assisting with overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and profit results
- Assess the stores’ ability to meet/exceed customers expectations; Assist with coaching and development of store associates through both formal and informal interactions
- I effectively demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Sales Associate
FOOTLOCKER
09.2021 - 12.2021
- Responsible for Customer satisfaction by being knowledgeable on all merchandise offered, and teamed up with co-workers to provide excellent sales service; Engaged with customers with in a friendly manner that allowed customers to converse freely and comfortably by asking open-ended questions to assess the needs of the customer(s) including POS transactions; assist with set up an removal of signs as needed for promotional events; made sure markdowns were done in an accurate and timely manner, maintained a clean, neat and easy to shop experience by maintaining the sales floor standards.
Education
Pursuing An AA in Social Work -
Houston’s Community College
Houston, TX05.2026
High School Diploma -
Mount Carmel Academy
Houston, TX01.2022
Skills
- Communication
- Creativity
- Strategic thinking
- Office Management
- Clerical Support
- Bookkeeping
Timeline
Sales Associate
FOOTLOCKER
09.2021 - 12.2021
Customer Service Supervisor/Cashier
KROGER STORE
01.2021 - Current
Receptionist/Volunteer
S.H.A.P.E CENTER
Pursuing An AA in Social Work -
Houston’s Community College
High School Diploma -
Mount Carmel Academy
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