Kyla Whitehead
Murphy,North Carolina
Summary
Dedicated receptionist with strong skills in customer service, appointment scheduling, and effective communication. Committed to enhancing customer experiences and ensuring efficient reception operations. Detail-oriented professional with a solid background in reception and customer service. Skilled in time management and team collaboration, ensuring smooth reception tasks and excellent service delivery. Ready to contribute to a dynamic team environment. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
15
15
years of professional experience
Work History
Receptionist
Valley River Humane Society
Marble, North Carolina
11.2024 - 05.2025
- Greeted customers warmly and directed them to appropriate services.
- Answered phone calls promptly and managed appointment scheduling efficiently.
- Maintained a clean and organized reception area to enhance customer experience.
- Processed payments and managed cash register transactions diligently.
- Provided information about services offered, addressing customer questions confidently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
Laborer
Princess Portable Toilets
Williston, Florida
05.2024 - 09.2024
- Operated portable toilet delivery vehicles for efficient service.
- Cleans and maintains portable toilets to ensure hygiene standards.
- Assisted in setting up and taking down portable toilet stations at events.
- Collaborated with team members to streamline delivery routes and schedules.
- Inspected equipment for damage and reported issues to management.
- Loaded and unloaded units during transport to various job sites.
- Followed safety protocols to maintain a safe working environment on-site.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
Assistant Manager
Family Dollar
Morriston, Florida
09.2015 - 12.2017
- My duties were to open and close, handle money, make bank runs, unload the truck, put away stock, and check customers out.
- Supervised daily store operations and ensured compliance with company policies.
- Trained new employees on customer service and store procedures.
- Monitored employee attendance records, timekeeping, and payroll information.
- Monitored cash handling procedures for accuracy during transactions.
Cashier
Cracker Barrell
Ocala, Florida
06.2015 - 10.2015
- Processed customer transactions efficiently and accurately at the point of sale.
- Assisted customers with inquiries, ensuring a positive dining experience.
- Maintained clean and organized checkout area for optimal customer service.
- Handled cash, credit, and gift card transactions securely and responsibly.
CNA
Gainesville Healthcare Care
Gainesville, Florida
04.2014 - 09.2014
- Perform direct patient care, liaise with nursing staff, and carry out essential CNA tasks
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident rooms and common areas.
- Documented patient care activities in electronic health records accurately.
CNA
Woodlands Care Center
Gainesville, Florida
04.2012 - 08.2013
- My duties consist of one-on-one patient care, reporting to nurses, and all general CNA duties.
- Complications during my pregnancy are why I had to leave.
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident rooms and common areas.
- Documented patient care activities in electronic health records accurately.
Greeter
North Florida Regional Hospital
Gainesville, Florida
02.2011 - 06.2011
- I was a greeter and aide
- My duties consisted of greeting people, assisting their needs, and answering phones.
- This was a temporary job; it ended in June.
Sterile Technician
A Complete Dental Care Center
Wildwood, Florida
06.2010 - 02.2011
- I was a sterile tech and did some dental assisting.
- My duties consisted of seating and greeting patients. Setting up rooms, cleaning rooms, developing X-rays, cleaning instruments, packaging them, stocking rooms, and assisting the doctor with various duties and procedures.
- The Doctor that I was hired to work with ended up retiring with health issues.
Receptionist
Complete Automotive Center
Bronson, Florida
01.2010 - 06.2010
- Managed reception tasks, including answering phones and sorting mail.
Executed errands to acquire necessary parts for operations.
Processed invoices accurately, ensuring timely payments.
Maintained organized filing systems to enhance information retrieval. - . I left this job for a dental job. I only worked part-time for them and needed full-time work at that time.
- Greeted customers warmly and directed them to appropriate services.
Skills
- Customer service
- Appointment scheduling
- Data entry
- Payment processing
- Reception management
- Customer relationship management
- Cash handling
- Team collaboration
- Health and safety standards
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Strategic planning
- Greeting and seating clients
- Bookkeeping
- Schedule management
- Calendar management
- Mail handling
- Organization skills
References
References available upon request.
Timeline
Receptionist
Valley River Humane Society
11.2024 - 05.2025
Laborer
Princess Portable Toilets
05.2024 - 09.2024
Assistant Manager
Family Dollar
09.2015 - 12.2017
Cashier
Cracker Barrell
06.2015 - 10.2015
CNA
Gainesville Healthcare Care
04.2014 - 09.2014
CNA
Woodlands Care Center
04.2012 - 08.2013
Greeter
North Florida Regional Hospital
02.2011 - 06.2011
Sterile Technician
A Complete Dental Care Center
06.2010 - 02.2011
Receptionist
Complete Automotive Center
01.2010 - 06.2010