Kyla Williams
Orlando,FL
Summary
Highly-motivated student and social worker with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Psychosocial Rehabilitation Specialist
Positive Behavioral Solutions
Altamonte Springs, FL
05.2024 - Current
- Facilitate psycho-educational groups on topics such as stress reduction, life skills development, independent living skills training and vocational training.
- Enhance patient recovery by implementing individual psychosocial rehabilitation plans.
- Maintain detailed documentation of patient progress, ensuring accurate reporting for treatment planning purposes.
- Improve client's quality of life with targeted interventions and support services.
Server
Shaker's American Cafe
Orlando, FL
01.2023 - Current
- Greet guests and provide menus.
- Provide excellent customer service to ensure satisfaction.
- Maintain knowledge of current menu items, garnishes, ingredients and preparation methods.
- Respond efficiently to guest inquiries and complaints in a professional manner.
- Provide excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Intern
Positive Behavioral Solutions
Altamonte Springs, FL
01.2024 - 05.2024
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Facilitated a skills group for teens aged 12 to 19 years old once weekly.
- Developed and implemented group activities to enhance social, independent living and vocational skills for group members.
- Encouraged participation from all members through effective facilitation techniques.
- Provided administrative support by completing tasks such as calling agency waitlists and reviewing insurance compliancy.
Server
Chicken N The Egg
Fort Walton Beach, FL
02.2021 - 12.2022
- Greeted guests in a friendly and welcoming manner.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Informed customers of daily specials and menu changes.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Sales Associate
Marshalls TJX Companies
Centerville, OH
06.2018 - 01.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Volunteer
Saint Leonard's Living Communities
Centerville, OH
05.2019 - 08.2019
- St.Leonards is a retirement community with many different facilities depending on the resident's needs.
- Volunteered in the sector made up of elderly residents with brain damaging diseases such as Dementia/Alzheimer's.
- Conducted engaging activities for the residents such as coloring, board games and reading books.
- Effectively communicated with the facility volunteer lead to plan and maintain goals for the residents.
Volunteer
Local Food Bank
Dayton, OH
03.2019 - 03.2019
- Special organized charity event as a result of a series of major tornadoes that hit Dayton, Ohio. This disaster left many Dayton locals in need of food, water and clothing items.
- Sorted and loaded food, water and clothing items into people's cars who were affected by the storms.
- Collaborated with other volunteers to create a positive work environment.
Volunteer
VA Medical Center
Dayton, OH
05.2017 - 08.2017
- Provided assistance to staff in the daily operations of the organization.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Provided administrative support for faculty members, such as filing and data entry.
Education
Bachelor of Social Work -
University of Central Florida
Orlando, FL05.2024
High School Diploma -
Centerville High School
Centerville, OH05.2020
Skills
- Computer Skills
- Data Entry
- Administrative Support
- Teamwork and Collaboration
- Adaptability and Dependability
- Friendly and Outgoing
- Positive Attitude
- Customer Service
- Fast Learner
- Interpersonal Skills
- Professionalism
Certification
- Adoption Competent Certificate
Timeline
Psychosocial Rehabilitation Specialist
Positive Behavioral Solutions
05.2024 - Current
Intern
Positive Behavioral Solutions
01.2024 - 05.2024
Server
Shaker's American Cafe
01.2023 - Current
Server
Chicken N The Egg
02.2021 - 12.2022
Volunteer
Saint Leonard's Living Communities
05.2019 - 08.2019
Volunteer
Local Food Bank
03.2019 - 03.2019
Sales Associate
Marshalls TJX Companies
06.2018 - 01.2020
Volunteer
VA Medical Center
05.2017 - 08.2017
Bachelor of Social Work -
University of Central Florida
High School Diploma -
Centerville High School
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