KÄYLA WRIGHT
Machesney Park ,IL
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting the quality of products and services. A reliable team player committed to building high-performing teams.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
SRS Building Products
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Operations Manager
Transponder And Reader Engineered Systems
10.2021 - 09.2022
- Education and TrainingFirst Aid/CPRCertifications
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Order Clerk/Purchasing Manager
The World of Masonry
03.2018 - 10.2021
- Creating purchase orders
- Order expediting
- Purchase order fulfillment
- Order status updating
- Releasing orders
- Follow up, Reviewed customer requests, resolved questions and defined specifications before completing orders
- Achieved cost-savings by developing functional solutions to material/coordination problems
- Answered numerous calls per day to answer customer questions
- Recognized by management for providing exceptional customer service
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Created agendas and communication materials for team meetings
- Sought out and evaluated vendors, negotiated prices and completed contracts
Daycare Assistant
Trinity Day Care
10.2015 - 11.2016
- Improved group and individual behavior with positive management strategies
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities
- Developed and implemented lesson plans based on ages and abilities of class children
- Discussed new developments, misbehavior and concerns with parents or guardians
- Recorded information about behavior, food served and medications administered
- Caregiver/Caregiver, Special Needs | Arizona Bridge to Independent
- Promoted learning and social development through structured and unstructured playtime.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Caregiver, Special Needs
ABIL
12.2013 - 08.2014
- Helped clients with personal needs from exercise to bathing and personal grooming
- Assisted with meal planning to meet nutritional plans
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Worked to improve patient outlook and daily living through compassionate care
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Education
Bachelor of Science - Business Administration
Grand Canyon University
05.2023
Skills
- Problem Anticipation and Resolution
- Team Leadership
- Administrative Management
- Inventory Management
- Sales Tracking
- Operation Monitoring
- Customer Service
- Planning and Implementation
- Project Management
- Strategic Planning
- Schedule Management
Timeline
Customer Service Representative
SRS Building Products
10.2022 - Current
Operations Manager
Transponder And Reader Engineered Systems
10.2021 - 09.2022
Order Clerk/Purchasing Manager
The World of Masonry
03.2018 - 10.2021
Daycare Assistant
Trinity Day Care
10.2015 - 11.2016
Caregiver, Special Needs
ABIL
12.2013 - 08.2014
Bachelor of Science - Business Administration
Grand Canyon University
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