KÄYLA WRIGHT
Machesney Park ,IL
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting the quality of products and services. A reliable team player committed to building high-performing teams.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
SRS Building Products
2022.10 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Operations Manager
Transponder And Reader Engineered Systems
2021.10 - 2022.09
- Education and TrainingFirst Aid/CPRCertifications
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Order Clerk/Purchasing Manager
The World of Masonry
2018.03 - 2021.10
- Creating purchase orders
- Order expediting
- Purchase order fulfillment
- Order status updating
- Releasing orders
- Follow up, Reviewed customer requests, resolved questions and defined specifications before completing orders
- Achieved cost-savings by developing functional solutions to material/coordination problems
- Answered numerous calls per day to answer customer questions
- Recognized by management for providing exceptional customer service
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Created agendas and communication materials for team meetings
- Sought out and evaluated vendors, negotiated prices and completed contracts
Daycare Assistant
Trinity Day Care
2015.10 - 2016.11
- Improved group and individual behavior with positive management strategies
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities
- Developed and implemented lesson plans based on ages and abilities of class children
- Discussed new developments, misbehavior and concerns with parents or guardians
- Recorded information about behavior, food served and medications administered
- Caregiver/Caregiver, Special Needs | Arizona Bridge to Independent
- Promoted learning and social development through structured and unstructured playtime.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Caregiver, Special Needs
ABIL
2013.12 - 2014.08
- Helped clients with personal needs from exercise to bathing and personal grooming
- Assisted with meal planning to meet nutritional plans
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Worked to improve patient outlook and daily living through compassionate care
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Education
Bachelor of Science - Business Administration
Grand Canyon University
05.2023
Skills
- Problem Anticipation and Resolution
- Team Leadership
- Administrative Management
- Inventory Management
- Sales Tracking
- Operation Monitoring
- Customer Service
- Planning and Implementation
- Project Management
- Strategic Planning
- Schedule Management
Timeline
Customer Service Representative
SRS Building Products
2022.10 - Current
Operations Manager
Transponder And Reader Engineered Systems
2021.10 - 2022.09
Order Clerk/Purchasing Manager
The World of Masonry
2018.03 - 2021.10
Daycare Assistant
Trinity Day Care
2015.10 - 2016.11
Caregiver, Special Needs
ABIL
2013.12 - 2014.08
Bachelor of Science - Business Administration
Grand Canyon University
Similar Profiles
Daniela Badilla VillalobosDaniela Badilla Villalobos
Inside Sales Representative at SRS Building ProductsInside Sales Representative at SRS Building Products
Casey PetersonCasey Peterson
Inside Sales Representative at SRS Building ProductsInside Sales Representative at SRS Building Products
JOEL WALDRONJOEL WALDRON
Operations Manager at SRS Distribution Advanced Building ProductsOperations Manager at SRS Distribution Advanced Building Products