Summary
Overview
Work History
Education
Skills
Timeline
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Kyla Yeoman

Reno,Nevada

Summary

Dynamic and results-oriented professional with a proven track record in the Customer Service industry as well as Hospitality. Adept at fostering customer loyalty and managing monetary transactions with accuracy. Recognized for excellent communication skills, evidenced by a Certified Communications Award, and a positive, collaborative approach to driving sales and enhancing guest experiences. Skilled in multitasking and resolving high-stress situations, ensuring operational excellence across diverse roles.

Experienced with managing customer service interactions and benefits inquiries, ensuring client satisfaction. Utilizes problem-solving abilities and thorough knowledge of benefits policies to address concerns effectively. Strong understanding of customer service principles, with focus on clear communication and client support.

Overview

Work History

Tavener

Lake Tahoe Pizza Co.
02 2013 - 03 2015


  • Self-motivated, with a strong sense of personal responsibility.
  • Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
  • Supported fellow bar staff in completing closing duties each night quickly without sacrificing cleanliness or safety standards.
  • Managed cash transactions accurately, balancing the cash register at the end of each shift.
  • Verified identification before serving customers to comply with state law.
  • Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service.
  • Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Created attractive bar displays by strategically arranging bottles and glasses.

Lab Technician

ALS Minerals
10 2017 - 09 2018
  • Primarily responsible for performing various metallurgical and mineral processing laboratory tests on samples, including crushing, grinding, sample preparation, wet chemistry analysis, and operating specialized equipment to characterize and analyze mineral content.
  • Practing safety protocols, Strict quality control standards and Opperations for Both ALS Geochemistry as well as, OSHA.
  • Receiving, labeling, Analyzing, and Submiting samples. Packing and ensuring each order has been completed accurately, and contains the proper paperwork for each sample in every order.
  • Lifting heavy samples and equipment Pulling and Pushing Pallets. Reaching, Standing for Long Periods of time.
  • Working effectively and efficiently to ensure productivity.

Lead Front Desk Coordinator

Embassy Suites Hotel
11 2006 - 01 2008
  • As Lead Front Desk Coordinater My Duties Includied, Overseeing the day-to-day operations of the front desk.
  • Including Greeting Visitors and Guests, Managing phone calls, Coordinating appointments, Training and Supervising other front desk staff, Ensuring a Professional, Warm and Welcoming Atmosphere, Resolving customer inquiries, while maintaining a high standard of customer service.
  • Ensured compliance with all safety regulations and hotel policies, maintaining a secure environment for guests and staff members alike.
  • Coordinated with housekeeping and maintenance teams to ensure timely room turnovers and address any guest concerns effectively.
  • Collaborated closely with management on strategic planning initiatives aimed at enhancing overall guest experience levels.
  • Oversaw daily cash handling procedures for accuracy purposes, ensuring all transactions were properly recorded and reconciled at the end of each shift.
  • Contributed to revenue growth by assisting sales efforts in promoting group bookings, events, and other hotel offerings.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Wound Care Assistant

IHHS
11 2012 - 02 2016
  • Caring for Paients with Illments including, But not limited to, Diabetes, Cancer, Cirrhosis, Diabetic Wound Care Post Surgery Wound Care such as Amputations, Diabetic Ulcers, Scraps, Burns, Leisions, PiCC Lines.
  • Medication Distributing to Paitents at the approperiate Times.
  • Ensuring paients have Groceries, Houseshold Items, Toiletteries, Extra Medical Supplies.
  • Taking Paients to Appoinments.
  • Effectively collaborating with Medical Professionals, including Physicians, Nurses, and Therapists.
  • Increased overall patient comfort during wound care procedures by utilizing appropriate pain management strategies.
  • Developed strong relationships with patients through clear communication about treatment plans and progress updates regularly provided throughout their recovery process.
  • Educated patients and their families on proper home-based wound care practices to promote healing.

Education

Diploma - General

South Tahoe high
06.2007

License - Cosmetology, Color Specialist.

Euphoria of Beauty Arts and Sciences
08.2008

Skills

  • Awarded for Hospitality Excellence
  • Friendly, Reliable, On time, Respectful, Responsible, Trustworthy and Honest
  • Positive Mindset with an optimistic perspective on life
  • Can multitask as well as remain calm when defusing high stress situations, Natural problem solver and willing to go the extra mile to maintain excellent customer assistance
  • Easy to work with, and Willing to collaborate with the company to better assist in sales and promote sales and positive Reviews

Timeline

Tavener

Lake Tahoe Pizza Co.
02 2013 - 03 2015

Lab Technician

ALS Minerals
10 2017 - 09 2018

Lead Front Desk Coordinator

Embassy Suites Hotel
11 2006 - 01 2008

Wound Care Assistant

IHHS
11 2012 - 02 2016

Diploma - General

South Tahoe high

License - Cosmetology, Color Specialist.

Euphoria of Beauty Arts and Sciences
Kyla Yeoman