Kylaan Barnes
Lockport,NY
Summary
Dynamic professional with a proven track record at Audio Video Providers, enhancing efficiency and client satisfaction through expert project management and exceptional technical support. Skilled in technical problem solving and fostering team collaboration, I've successfully spearheaded initiatives that streamlined processes and improved service delivery, achieving a significant increase in customer retention.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
3
years of professional experience
Work History
Tech
Audio Video Providers
10.2021 - Current
- Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
- Stayed current on industry trends and technological advancements to provide knowledgeable recommendations for clients'' networking needs.
- Assisted in the development of training materials, improving onboarding processes for new technicians.
- Maintained strong relationships with vendors, negotiating favorable terms while procuring equipment necessary for ongoing projects.
- Optimized network performance for clients by performing routine maintenance and system updates.
- Spearheaded internal initiatives aimed at streamlining processes within the department, resulting in improved efficiency among team members.
- Educated end-users on proper equipment use and basic troubleshooting techniques, empowering them to resolve minor issues independently in future instances.
- Provided remote assistance when necessary, guiding customers through step-by-step troubleshooting procedures over the phone or via email correspondence.
- Supported sales team efforts by providing technical expertise during client meetings and product demonstrations.
- Efficiently managed time and resources to balance a high volume of service requests, ensuring timely resolution for all clients.
- Continuously sought opportunities for professional development by attending workshops, webinars, and industry conferences.
- Increased customer retention by providing exceptional technical support and clear communication during service calls.
- Coordinated with other departments within the organization as needed, fostering cross-functional collaboration towards shared goals.
- Streamlined workflow by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
Labor Worker
Perrys Construction
10.2022 - 12.2023
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Assisted with successful, time-sensitive renovations of various structures.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Managed inventory of construction materials, minimizing waste and reducing costs.
- Increased client retention by maintaining open and effective communication throughout project phases.
- Led team in high-pressure environments to meet strict deadlines, ensuring project completion on time.
- Improved project delivery timelines by efficiently coordinating tasks among crew members.
- Skilled at working independently and collaboratively in a team environment.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Managed projects from procurement to commission.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Education
Some College (No Degree) - Business Administration
Niagara County Community College
Sanborn, NYSkills
- Project management
- Technical problem solving
- Test-driven development
- Requirements gathering
- Customer service
- Computer operations management
- Time management
- Multitasking and organization
- Help desk support
- Hardware and software installation
- Technical support
- Job control
- Programming
- Remote desktop support
- Project planning and development
- Team collaboration
- Project tracking
- Relationship building
- Schedule management
- Staff management
- Budgeting and forecasting
Timeline
Labor Worker
Perrys Construction
10.2022 - 12.2023
Tech
Audio Video Providers
10.2021 - Current
Some College (No Degree) - Business Administration
Niagara County Community College
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