Kylah Amburn
Summary
Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Successful career history comprising more than 9 years. Strong leader and problem-solver dedicated to use independent decision-making skills and sound judgment to positively impact company success. Expertly assists team using exceptional communication and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Northwood Ravin
04.2023 - Current
- Process applications for approvals
- Create and assist new residents with lease execution
- Ensure all apartments are ready for resident move-in
- Maintain follow up communication via email and telephone
- Monitor lease expirations and renewals
- Distribute and follow up on renewal notices
- Maintain a successful resident retention and renewal program
- Assist in outreach marketing, and social media presence
- Accepts rental payments and post rents in property management software
- Record resident charges and monies collected and prepare deposit reports and back up daily
- Review and analyze resident ledgers to debit, credit, and total accounts to maintain property financial records
- Complete final and interim account statements for former residents
- Communicate and collect outstanding balances and record payments by the given deadline
- Record, analyze, and maintain accounts submitted to collections agency, Update collection logs monthly
- Ensure all invoices received from the properties are approved, entered, and paid within a timely manner
- Prepare, review, and close financial books for assigned properties on a monthly basis
- Review and act on all delinquent accounts
- Interact with residents on a daily basis by listening to requests and concerns
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Assist in planning resident functions
- Attend functions and participate as a hose for any functions.
Leasing Consultant
Northwood Ravin
08.2022 - 04.2023
- Greet prospective tenants and provide tours of the property
- Answer phone calls and respond to emails in a timely manner
- Maintain a thorough knowledge of the property and surrounding area to assist prospective tenants
- Process rental applications and follow up with applicants
- Prepare lease and assist resident with lease execution
- Coordinate move-in and move-out procedures
- Filter resident complaints and coordinate with Property Manager and Maintenance Supervisor to address issues
- Conduct property inspections to ensure tenant satisfaction and property upkeep
- Participate in training and development activities to improve leasing and customer service skills
- Represents the company in a professional manner
- Assist in monitoring renewal notices to gain maximum occupancy
- Participate in outreach marketing activities on a regular basis to attract new residents
- Patiently and empathetically listens to residents' requests, concerns, and comments
- Plan, execute, and attend resident functions to increase resident satisfaction.
Assistant Property Manager
Fisher Realty
09.2020 - 08.2022
- Supports and assists the Property Manager in overseeing and managing the financial and operational aspects of the communities
- Bookkeeping- processing rents and fees, leasing, court filings, and collecting delinquent accounts
- Inspecting apartments before move-in and after move-outs
- Ensuring that all current and prospective residents receive the best customer service and that the apartments are in perfect condition for the new residents.
Waitress | To-Go Specialist
China Grove Family House
07.2013 - 08.2022
- Taking customer orders accurately and entering them into the computer or POS system
- Ensuring that all orders are prepared to the customer's specifications and delivered to the table in a timely manner
- Providing recommendations to customers on menu items and specials
- Checking on customers frequently to ensure their needs are being met and address and concerns
- Assisting in other duties as needed such as restocking supplies, take-out orders, and event planning.
Office Assistant | Customer Service Manager
Food Lion
09.2013 - 09.2020
- Support management duties and store operations to meet financial and sales goals
- Responsible for building associate and customer relationships to promote a strong culture in support of Food Lion Strategy
- Manage all Front-End operations including Service Center and Food Lion To-Go
- Supervise the performance, duties, and responsibilities of department associates
- Provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
- Exhibit outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations
- Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications.
Medical Unit Receptionist
Novant Health Forsyth Medical Center
02.2018 - 09.2018
- Performed clerical and receptionist roles to facilitate the efficient operation and maintenance of the patient care
- Responsible for providing high-level customer service to all patients and families including scheduling appointments, greeting clients when they arrive, maintaining patient files, maintain front desk machines, and maintain and clean and safe environment
- Taking prompt action for patients needs including answering multiple phone lines, answering call bells, contacting the direct medical professional for the patients call bell needs, monitoring telemetry, and communicating with EMS for transfers and discharges.
Education
Associates of Science (A.S.) Accounting -
Rowan Cabarrus Community College
Salisbury, NC12.2025
Associates of Science (A.S.) Healthcare Management Technology -
Rowan Cabarrus Community College
Salisbury, NC12.2025
Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Property tours and inspections
- Schedule Coordination
- Meticulous attention to detail
- Customer Service-Oriented
- Calendar Management
Accomplishments
- Supervised team of 30 staff members.
Certification
- Healthcare Management Technology
- Billing and Coding Essentials (07/2022)
Awards
- Dean's List- (Fall 2020, Summer 2021)
- Presidential Honors List- (Summer 2020, Spring 2021, Fall 2021)
Extracurricular Activities
Phi Theta Kappa Honor Society National Society of Leadership and Success
Timeline
Assistant Property Manager
Northwood Ravin
04.2023 - Current
Leasing Consultant
Northwood Ravin
08.2022 - 04.2023
Assistant Property Manager
Fisher Realty
09.2020 - 08.2022
Medical Unit Receptionist
Novant Health Forsyth Medical Center
02.2018 - 09.2018
Office Assistant | Customer Service Manager
Food Lion
09.2013 - 09.2020
Waitress | To-Go Specialist
China Grove Family House
07.2013 - 08.2022
Associates of Science (A.S.) Accounting -
Rowan Cabarrus Community College
Associates of Science (A.S.) Healthcare Management Technology -
Rowan Cabarrus Community College
- Healthcare Management Technology
- Billing and Coding Essentials (07/2022)
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