Kylah Brown
Springfield,MO
Summary
Resourceful employee and team-player with a history of success coordinating and monitoring operations across various departments in fast past and changing environments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs, promote organizational efficiency and boost employee morale. Highly committed with hardworking mentality to maintain quality of services and products while representing the organization with poise.
Overview
13
13
years of professional experience
Work History
Executive Assistant & Business Development
Old Route 66 Wellness
Springfield, MO
01.2022 - Current
- Worked with owners on a daily basis to initiate new projects and develop & implement various processes. As well as relay any new business matters that need addressed among all businesses.
- Updated executives on changing business needs by thoroughly documenting and observing internal day-day operations.
- Give recommendations and write outlines for needed and necessary process & efficiency improvements for all businesses.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated weekly & monthly meetings.
- Took notes and dictation at meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled incoming and outgoing mail, email and calls.
- Created expense reports, budgets and filing systems for management team across all businesses.
- Created expense reports, budgets and filing systems for management team across all businesses.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data for sales team.
- Learn and stay up to date on all compliance & regulations for MMJ in Missouri.
- Assisted accounting associate with basic banking and bookkeeping tasks.
Success Leasing Assistant Manger
Prime Inc
02.2017 - 09.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened customer and vendor relationships
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Planned team-building exercises to increase employee performance and job satisfaction
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Reduced costs by developing and implementing improved processes for efficiency within department
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Conducted staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Represented organization at weekly customer meetings by speaking on updates
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Reduced financial discrepancies by monitoring and auditing monthly reports.
- Maintained excellent attendance record, consistently arriving to work on time
- Carried out day-day-day duties accurately and efficiently
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Eliminated downtime and maximized revenue by providing top project quality control
- Developed and maintained courteous and effective working relationships
- Handled logistics, catering, agendas and travel arrangements along with create entire sales presentation and workshops for annual for customer appreciation event for our top customers from across the country at Big Cedar in Branson all while providing excellent hospitality to our guests.
Business Development Specialist
Prime Inc
04.2012 - 02.2017
- Came up with detailed plans to enhance and prioritize long-term business goals
- Planned marketing initiatives and leveraged referral networks to promote business development
- Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Managed over 50 customer calls per day
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products
Store Assistant Manager
Prime Inc
05.2009 - 04.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Analyzed and interpreted store trends to facilitate planning
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Rotated merchandise and displays to feature new products and promotions
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
Business Administration
Ozark Technical College, Missouri State University, Central High School
Skills
- Business Development & Project Management
- Business planning
- Training
- Operations management
- Staff Management
- Event Planning
- Employee scheduling
- Problem-Solving
- Strong Leadership
- Public Speaking
Quote
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Timeline
Executive Assistant & Business Development
Old Route 66 Wellness
01.2022 - Current
Success Leasing Assistant Manger
Prime Inc
02.2017 - 09.2021
Business Development Specialist
Prime Inc
04.2012 - 02.2017
Store Assistant Manager
Prime Inc
05.2009 - 04.2012
Business Administration
Ozark Technical College, Missouri State University, Central High School
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