Summary
Overview
Work History
Education
Skills
Timeline
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Kylah Frazier

Sicklerville

Summary

Dynamic and dedicated professional with extensive experience at McDonald's, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and maintaining high cleanliness standards, contributing to a positive dining experience and improved team morale.


Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.


Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.

Overview

2
2
years of professional experience

Work History

Crew Member

Playa Bowls
06.2023 - 12.2023
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.

Crew Member

McDonald's
09.2021 - 10.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote a clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with team members to complete orders.

Education

Bachelor of Arts - Musical Theatre

Rider University
Lawrenceville, NJ
05-2028

Theatre

Academy For Performing Arts
Scotch Plains, NJ
06-2024

Skills

  • Customer service and engagement
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Leadership qualities
  • Heavy lifting
  • Store opening and closing

Timeline

Crew Member

Playa Bowls
06.2023 - 12.2023

Crew Member

McDonald's
09.2021 - 10.2022

Bachelor of Arts - Musical Theatre

Rider University

Theatre

Academy For Performing Arts

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Kylah Frazier