Hi, I’m
Kylah Green
Frisco,TX
Don’t believe everything you think.
Byron Katie
Summary
Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 8+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
7
years of professional experience
Work History
Bling! Bridal AcessoriesFrisco, Texas
Operations Manager
01.2022 - Current
Job overview
- Established positive and effective communication among 5 unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with over 100 vendors and 7 suppliers to effectively manage and budget.
- Managed banking reconciliations and monthly balance sheet statements.
Texas RoadhouseLouisville, KY
Field Marketing Development Manager
08.2019 - 08.2021
Job overview
- Oversaw training and supported on-going development of 13 Local Store Marketers, shares best practices through conference calls, store visits, roundtables, and workshops.
- Expert on all aspects of marketing to implement including social and digital marketing, public relations, and ROI programs.
- Conducted restaurant store visits to coach on best practices for ROI; provides shift support on sales-building opportunities and provides feedback and trip notes
- Supported 4 Manager Training Centers and Managers in Training on best practices for Legendary Store Marketing.
- Orchestrated planning and/or execution of larger events at market level.
- Managed LSM Trainer program including certifying LSMT, setting budget, creating agenda for visits, and ensuring follow up.
- Lead marketing strategy for new store openings in both assigned markets.
- Set and maintained travel and expense budget.
- Developed aggressive marketing objectives for sales, ROI and brand loyalty
- Oversaw implementation of program resulting in increase of average sales of $800,000 annually for 13 seperate locations
Texas RoadhouseWichita Falls, TX
Service Manager
12.2017 - 08.2019
Job overview
- Driving sales, steps of service, and guest satisfaction.
- Enforced compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times.
- Directed all Front of House training including Hourly Managers.
- Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline.
- Managing liquor orders and controlling liquor costs.
- Enforcing applicable liquor laws and Responsible Alcohol Service guidelines.
- Reviewed applications, interviewing, and hiring of Front of House employees.
- Directed work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
- Created a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff.
- Understood, managed, and practiced safe food handling procedures.
Texas RoadhouseWichita Falls, TX
Local Store Marketer
12.2015 - 12.2017
Job overview
- Created customized marketing materials to increase product awareness.
- Identified appropriate marketing channels and target customers for campaigns.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Wrote engaging and successful marketing, advertising and website copy.
- Tracked key metrics and developed spreadsheets and data models.
- Sold over $100,000 in gift card in my first gift card season
- Increased local store sales by a 7% average annually
- Organized over 100 donation based events annually.
Texas RoadhouseWichita Falls, TX
Server
03.2015 - 12.2015
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
Dallas CollegeFarmers Branch, TX
Associate of Science from Psychology
05.2024
Skills
- Mathematical Calculation and Reasoning
- Staff Management & Training
- Budget Development and Management
- Administrative Management
- Onboarding and Orientation
- Sales Tracking
- MS Office
- Problem Anticipation and Resolution
- Sales Promotion
- POS Terminal Operations
- P&L Responsibility
- Policies and Procedures Implementation
Languages
English
Native or Bilingual
Spanish
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Bling! Bridal Acessories
01.2022 - Current
Field Marketing Development Manager
Texas Roadhouse
08.2019 - 08.2021
Service Manager
Texas Roadhouse
12.2017 - 08.2019
Local Store Marketer
Texas Roadhouse
12.2015 - 12.2017
Server
Texas Roadhouse
03.2015 - 12.2015
Dallas College
Associate of Science from Psychology
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