Kylah Hayes
Broken Arrow
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Optometrist Technician
Hero Services
01.2023 - Current
- Strengthened communication between optometrists and referring physicians by preparing detailed reports outlining patients'' diagnoses and recommended treatments.
- Improved patient satisfaction by efficiently conducting preliminary eye tests and gathering relevant medical history.
- Demonstrated dedication to professional development by attending industry workshops and conferences, incorporating new techniques and technologies into daily practice.
- Provided compassionate support to anxious patients during testing procedures, creating a calm environment that facilitated precise results measurement.
- Enhanced patient experience by providing clear instructions and guidance during various testing procedures.
- Assisted optometrists in diagnosing vision disorders with thorough pre-testing procedures and accurate documentation.
- Actively participated in staff meetings to discuss clinic operations, brainstorming ideas for improvements and sharing best practices among colleagues.
Opthalmic Technician
Triad Eye Institute
01.2021 - 12.2022
- I work with an ophthalmologist to provide patient care by performing eye-related clinical tasks such as: Taking patient medical histories
- Instructing patients about medications, tests and procedures
- Assisting with patient procedures
- Using Microsoft & excel, intellchart.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
Opthalmologist Technician
TGS Dr. Economou
11.2018 - 12.2020
- Performing diagnostic tests, maintaining equipment and explaining concepts to patients
- Making phone calls & scheduling appointments
- Electronic script prescriptions
- Patient care by performing eye-related clinical tasks such as: Taking patient medical histories
- Instructing patients about medications, tests and procedures.
- Followed established procedures to enter and process data correctly.
- Completed data entry tasks with accuracy and efficiency.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Contact Lens Technician
Dr Robert Zoellner's & Associates
10.2016 - 10.2018
- To perform an evaluation on patients, taking them through various eye tests
- Then based on the results, you order custom prescription lenses
- I do as well as help with the front desk, and dispensing glasses to patient and making sure they fit their faces to any adjustments they have
- Performed multiple concurrent tasks at several different equipment stations and maintained superior job flow.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05.2015
Skills
- Patient Care (7 years)
- Medical Billing (Less than 1 year)
- Customer service (5 Years)
- Communication skills
- Sales and Marketing
- Medical Records (5 years)
- Ophthalmology Experience (3 years)
- Time Management (8 years)
- Medical Office Experience
- Receptionist (4 years)
- Excel
Timeline
Optometrist Technician
Hero Services
01.2023 - Current
Opthalmic Technician
Triad Eye Institute
01.2021 - 12.2022
Opthalmologist Technician
TGS Dr. Economou
11.2018 - 12.2020
Contact Lens Technician
Dr Robert Zoellner's & Associates
10.2016 - 10.2018
High School Diploma -
Broken Arrow High School
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