KYLAH HAYES
Washington,DC
Summary
BS in Digital Forensics and Incident Response, with a focus on implementing secure controls, ensuring compliance, and adapting to new technologies to protect organizational assets and inform decision-making.
Overview
9
9
years of professional experience
Work History
RECORDS EXAMINER ANALYST
FSA Federal | Bureau of Alcohol, Tobacco, Firearms and Explosives
02.2020 - Current
- Receiving and processing all assigned field division inquiries
- Acknowledging and answering all inquiries within 24 hours of receipt and following up on unresolved inquiries
- Prioritizing inquiries according to request type
- Processing and forwarding expedited disposition requests to the Asset Management Branch Chief or designee for Case Management System approval
- Tracking all requests received and updating status requests in the Helpdesk Tracker daily
- Completing daily statistics
- Confirms completeness of received data/information and resolves inconsistencies
- Daily documenting required information to input required data into one or more databases or spreadsheets
- Creates case/project files
- Manages validation and verification of case files and case data system
- Maintain responsibility and compliance of case file status of established deadlines
- Choose pertinent data from a range of sources to create documents, reports, summaries, and answers to questions, making sure the data is accurate and formatted correctly
- Manipulates, transfers, computes and prints information
- Prepares and modifies reports and correspondence using word processing software
- Collaborate with team lead to provide daily case management updates.
DATA ANALYST
Advance Employee Intelligence | Bureau of Alcohol, Tobacco, Firearms and Explosives
08.2019 - 02.2020
- Receives, gathers, analyzes, and organizes information from multiple sources
- Ensures completeness of received information and reconciles inconsistencies
- Accurately enters required data into one or more databases, documents, or spreadsheets
- Establishes and maintains physical files
- Keeps track of case file status to ensure compliance with established deadlines
- Coordinates requests for additional information as needed
- Selects relevant information from a variety of sources to prepare documents, reports, summaries, and replies to inquiries, ensuring accuracy and proper format of the information provided
- Performs word processing relevant to the case
- Provides accurate and timely status updates.
SECURITY OFFICER
Allied Universal
08.2016 - 08.2019
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Checked and verified photo identification prior to granting facility access
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Gather information, identified and implemented resolution, planned follow-up and logged and filed incident reports to successfully manage complaints
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Reported suspicious activities and persons to law enforcement
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
HELP DESK TECHNICIAN
Department Of Education, Internship
05.2015 - 04.2016
- Served as the primary point of contact for technical support inquiries, escalating issues as needed
- Diagnosed and resolved hardware, software, and network-related issues for users
- Managed and prioritized support tickets using our ticketing system, ensuring timely resolution
- Conducted thorough troubleshooting to identify root causes and implement effective solutions
- Assisted with the installation, configuration, and maintenance of computer systems, peripherals, and software applications
- User account management (for example, account creation, assigning permissions, or password resets)
- Provided training and support for end-users on various technologies and software
- Collaborated with IT team members on system upgrades, installations, and other projects
- Documented procedures and create knowledge base articles to enhance the support process
- Stayed updated on emerging technologies and industry trends to continuously improve support practices
- Tracked incidents and requests from identification through resolution ensuring a quality end-to-end customer experience
- Collected incident information through customer conversation and self-service support tools
- Conducted initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components
- Responded to travel policy/system issues in a timely and efficient manner helping reduce the time associated with incident resolution
- Handled service requests in Jira Service Management system.
Education
Bachelor of Science - Digital Forensics and Incident Response
Bay Path University
Longmeadow, MA05.2024
Skills
- Programming (Python, Java, C)
- Cybersecurity (NIST, Threat Analysis)
- Data Analysis
- Database Administration
- Digital Forensics
- Microsoft Office
- Confidential records management
- Accuracy and Precision
Timeline
RECORDS EXAMINER ANALYST
FSA Federal | Bureau of Alcohol, Tobacco, Firearms and Explosives
02.2020 - Current
DATA ANALYST
Advance Employee Intelligence | Bureau of Alcohol, Tobacco, Firearms and Explosives
08.2019 - 02.2020
SECURITY OFFICER
Allied Universal
08.2016 - 08.2019
HELP DESK TECHNICIAN
Department Of Education, Internship
05.2015 - 04.2016
Bachelor of Science - Digital Forensics and Incident Response
Bay Path University
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