Kylah Jones
Spring,United States
Summary
Industrious business professional seeking to maintain a position that offers professional growth and challenges while utilizing interpersonal, analytical, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Case Manager
Texas Department Of Family Protective Services
Houston, Texas
04.2020 - 05.2022
- Respond quickly to crisis situations and utilized analytical thinking, critical thinking, and problem-solving skills to intervene when necessary.
- Built rapport and worked closely with 15 or more families to create a service plan to address areas of improvement and generate solutions.
- Analyze each family’s performance and progress under the agency's supervision and report to upper management and attorneys to collectively evaluate and make a final decision.
- Displayed organizational and time management skills by prioritizing personal workload to meet significant deadlines.
- Exercised written communication skills by providing detailed documentation, affidavits, and court reports for caseloads over 15.
Case Manager
Texas Health And Human Services
Houston, Texas
10.2018 - 04.2020
- Record and evaluate applicant’s personal and financial data to determine their monthly budget and qualifications for government benefits.
- Showcase complex problem solving skills by decreasing monthly complaints and appeals from applicants.
- Received accolades for saving the agency over $1000 every month from investigating cases and reporting customer fraud suspensions.
- Improved productivity by increasing personal efficiency rate and completion rate while maintaining accuracy which resulted in a reduction in the company’s lead time.
Operation's Assistant
Staybridge Suites
Dallas, Texas
05.2017 - 12.2017
- Displayed outstanding customer service, problem solving and retention skills which resulted in a promotion.
- Received recognition for continuously increasing new customer membership enrollment by displaying successful marketing skills.
- Trained new employees to ensure compliance with company’s policies and procedures to maintain great customer satisfaction.
- Built a strong rapport with a variety of stakeholders and assisted in coordinating successful dining events and meetings that were held at the hotel for numerous companies.
Team Captain
Loyola University
New Orleans, LA
08.2013 - 05.2017
- Displayed leadership skills that resulted in 4 championship titles and being inducted into the hall of fame.
- Maintained poise, optimism and resilience to show teammates how to respond to unpredictable adversity.
- Organized and participated numerous community service events that focused on less fortunate families and children's education.
Education
BBA - Business Administration And Management
Loyola University New Orleans
New Orleans, LA05.2017
Skills
- Analytical
- Documentation Management
- Microsoft Office
- Written and Verbal Communication
- Teamwork and Collaboration
- Performance Management
- Leadership
- Rapport Building
- Risk Assessment
- Critical Thinking
- Organization
- Complex Problem-Solving
Timeline
Case Manager
Texas Department Of Family Protective Services
04.2020 - 05.2022
Case Manager
Texas Health And Human Services
10.2018 - 04.2020
Operation's Assistant
Staybridge Suites
05.2017 - 12.2017
Team Captain
Loyola University
08.2013 - 05.2017
BBA - Business Administration And Management
Loyola University New Orleans
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