Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylah M. Porter

San Diego,CA

Summary

Capable shift manager with proven record in supervising and working as a team. Knowledgeable about the effectiveness of customer service, customer satisfaction, and how to avoid fraud. Manage efficient operations by ensuring task are finished in a timely proficient matter, managing money, guest services and putting together teams to quickly handle routine issues and special circumstances.

Overview

8
8
years of professional experience

Work History

Day Shift Manager

McDonald's
08.2016 - Current
  • Improved worker performance through effective oversight and mentoring on specific job procedures
  • Supported customer needs by inquiring about their service and quickly resolving any issues
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies
  • Assisted with tasks and work duties during slow periods to maintain team productivity
  • Kept all areas clean, organized and in line with company professional standards

Front End Worker

Costco
10.2019 - 07.2020
  • Provided information to customers on products or services
  • Maintained clean, organized, and well-stocked checkout areas
  • Balanced cash drawer at beginning and end of each shift

Education

Business Management -

Southwestern Community College
06.2018

High school or equivalent -

University City High School
San Diego, CA

Skills

  • Worker monitoring
  • Transaction documentation
  • Operations monitoring
  • Regulatory compliance
  • Public speaking

Timeline

Front End Worker

Costco
10.2019 - 07.2020

Day Shift Manager

McDonald's
08.2016 - Current

Business Management -

Southwestern Community College

High school or equivalent -

University City High School

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Kylah M. Porter