Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kylah Wiencko

East Bridgewater ,MA

Summary

Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista Shift Lead

Marylous
10.2022 - Current
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels as well as placing orders, ensuring adequate stock of supplies for daily operations.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Employee of the Quarter April 2024
  • Provided constructive feedback on store operations to management for continuous improvement initiatives.
  • Contributed to store profitability by upselling products and promoting seasonal offerings.

Head Hostess

Davios Italian Steakhouse
03.2022 - 10.2022
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Helped coordinate large parties and events, ensuring seamless service from arrival through departure.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.

Preschool Teacher's Assistant

Cadence Academy
01.2022 - 04.2022
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Took part in professional development workshops to boost skills.

Tutoring Intern

UMass Writing Center
09.2021 - 01.2022
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Tutored individuals 2-4 hours a week on any and all forms of writing (for example: research papers, personal statements for graduate school, short stories, emails, literary critiques, etc.)

Kitchen Helper

Venus Cafe
02.2019 - 08.2020
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Education

No Degree - Biochemistry And Molecular Biology

University of Massachusetts Amherst
Amherst, MA

High School Diploma -

Whitman Hanson Regional
Whitman, MA
05.2020

Skills

  • Cash Handling
  • Critical Thinking
  • Hard-working
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Reliable and Responsible
  • Adaptable and Flexible
  • High Energy and Stamina

Certification

  • EMT Training - May 2024-September 2024

Languages

Spanish
Limited Working

Timeline

Barista Shift Lead

Marylous
10.2022 - Current

Head Hostess

Davios Italian Steakhouse
03.2022 - 10.2022

Preschool Teacher's Assistant

Cadence Academy
01.2022 - 04.2022

Tutoring Intern

UMass Writing Center
09.2021 - 01.2022

Kitchen Helper

Venus Cafe
02.2019 - 08.2020

No Degree - Biochemistry And Molecular Biology

University of Massachusetts Amherst

High School Diploma -

Whitman Hanson Regional

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