Kyla Julien
Nursing Student
Reading,OH
Summary
As I finish to obtain my Bachelor of Science degree in Nursing through University of Cincinnati, I am a Lead Lifeguard/Swim Instructor with well-honed supervisory skills. Certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. I remain poised and grounded in stressful situations and have a high passion for verifying safety and security of all individuals within area of responsibility. I am also a friendly Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
I am a highly dedicated and hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. I am described as a critical thinker and natural problem-solver with keen ability to relate to people of all ages and backgrounds.
I believe customer service is very important!
Overview
7
7
years of professional experience
23
23
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Bartender
Five Iron Golf
10.2023 - Current
- My responsibilities as a bartender include:
- Preparing alcoholic or non-alcoholic beverages for customers
- Interacting with customers, taking orders, accessing needs and making recommendations
- Maintaining a high energy, positive attitude
- Verifying age requirements
- Accepting and handling cash/credit payments
- Selecting and mixing ingredients, garnishing glasses
- Maintaining a clean and organized bar space
- Providing excellent customer service to patrons
Lead Lifeguard/Swim Instructor
SwimSafe Pool Management
05.2022 - Current
- As a lead lifeguard/swim instructor, I:
- Instruct participants for both swimming and safety skills in water
- Provide a fun and educational swim lesson experience for all participants
- Demonstrate strong interpersonal skills including leadership and communication skills with students, parents and facility staff
- Help swimmers develop proper skills and techniques
- Demonstrate knowledge of safety procedures and regulations
- Instruct over 6 kids at a time on how to swim in water
Server
Chili's
01.2022 - 05.2022
- As a server, I:
- Took food and drink orders
- Served tables
- Put orders into the computer
- Answered phone calls
- Kept the store clean and tidy
- Helped customers in need
- Served meals
- Checked on customers frequently
- Cleared tables
- Managed cash, check, credit orders
- Maintained a clean work area
Server
Olive Garden
03.2021 - 12.2021
- As a server, I:
- Took food and drink orders
- Served tables
- Put orders into the computer
- Answered phone calls
- Kept the store clean and tidy
- Helped customers in need
- Served meals
- Checked on customers frequently
- Cleared tables
- Managed cash, check, credit orders
- Maintained a clean work area
Housekeeper
Leesa's Kleening
04.2017 - 04.2021
- Sorted, laundered and put away various laundry items.
- Associated in cleaning houses, churches, office buildings, etc
- Maximized efficiency of housekeeping operations through effective communication with manager
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Handled requests for extra linens, toiletries and other supplies.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Daycare Childcare Provider
Youthland Academy
05.2020 - 09.2020
- My responsibilities included:
- Supporting children's emotional and behavioral development
- Communicating with parents about children's progress and concerns
- Working with teachers and parents to ensure there is positive learning and socializing
- Preparing meals and snacks for children
- Maintaining a high tidy and clean workspace
Server
LaRosa's Pizzeria
11.2019 - 05.2020
- As a server, I:
- Took food and drink orders
- Served tables
- Put orders into the computer
- Answered phone calls
- Kept the store clean and tidy
- Helped customers in need
- Served meals
- Checked on customers frequently
- Cleared tables
- Managed cash, check, credit orders
- Maintained a clean work area
Pizza Maker
Marion's Piazza
10.2018 - 08.2019
- My job at Marion's Piazza was to:
- Make pizzas
- Bus tables
- Keep store clean and tidy
- Help customers in need
- Answer phone calls
- Place orders into computer
- Work as cashier/front desk
- Take orders from walk-ins
- Operate grills, fryers and ovens to cook food items.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Education
High School Diploma -
University of Cincinnati Blue Ash College
Cincinnati, OH 10.2019 - 05.2020
Bachelor of Science - Nursing
University of Cincinnati Blue Ash College
Cincinnati, OH 05.2001 - Current
Skills
Physically strong
Retail Sales
Personal Service (5 years)
Upselling
Cashiering
Food Handling
Customer service (5 years)
Sports Coaching
Lifeguard
Instructing
Hospitality and Guest Service
Stamina and Endurance
Time Management
Analytical Thinking
Physically strong
Extremely high positive attitude and outlook on work and life
First Aid/CPR certified
100% Team player and can easily collaborate with others to achieve a common goal
Professionalism in housekeeping/cleaning/guest relations
Can empathize with team members and customers which helps me to effectively resolve conflicts and maintain a positive work enviorment
Strong communicator, can speak/write in English, Spanish, and American Sign Language (ASL)
ServSafe certified
Certification
CPR Certification
Assessments
Customer focus & orientation, Proficient, 12/01/21
Timeline
Bartender
Five Iron Golf
10.2023 - Current
Lead Lifeguard/Swim Instructor
SwimSafe Pool Management
05.2022 - Current
Server
Chili's
01.2022 - 05.2022
Server
Olive Garden
03.2021 - 12.2021
Daycare Childcare Provider
Youthland Academy
05.2020 - 09.2020
Server
LaRosa's Pizzeria
11.2019 - 05.2020
High School Diploma -
University of Cincinnati Blue Ash College
10.2019 - 05.2020
Pizza Maker
Marion's Piazza
10.2018 - 08.2019
Housekeeper
Leesa's Kleening
04.2017 - 04.2021
Bachelor of Science - Nursing
University of Cincinnati Blue Ash College
05.2001 - Current