Summary
Overview
Work History
Skills
Timeline
Generic

Staesha Maxwell

CA

Summary

Results-focused and client-oriented Customer Service Professional with extensive experience in a high volume, deadline-driven environment. Thrives under pressure and maintains focus amidst constant interruptions. Proactively improved office efficiency and accuracy by restructuring organizational flow. Skilled multi-tasker with exceptional communication skills, always attentive to the needs of customers.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

16
16
years of professional experience

Work History

Receptionist

Reproductive Partners
07.2020 - Current
  • Greet patients in a timely matter
  • Check in patients, check temperatures
  • Billing
  • Answer phones
  • Schedule Appointments
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

IC Coordinator

Radiology Partners
01.2019 - 02.2020
  • Reviews, audits and approves payrolls in collaboration with practice directors
  • Maintain compliance with internal controls by ensuring proper approvals are recorded on invoices
  • Work closely with staff to ensure all payables are coded appropriately
  • Manage new vendors, including ensuring the necessary paperwork is on file
  • Maintain the relationships as it related to the payroll processing
  • This includes responding to questions and resolving payroll issue

Patient Service Representative II

Cedars-Sinai Medical Group
02.2009 - 12.2018
  • Support physicians and clinical staff through the professional management of Front Office and Reception area
  • Handle telephones, voicemail and email ensuring a professional level of response
  • Greet and check-in patients ensuring all file data is current
  • Make and confirm appointments, managing office schedule to maximize practitioner time
  • Educate patients on preparations for their appointment including preparation for tests and certain exams
  • Collect co-payments and post payments in the computer system
  • Manage patient flow ensuring a smooth transition from Front to Back Office
  • Processes and track referrals for procedures handled at outside locations including specialists and labs
  • Handle patient requests and doctor directions between patients and practitioners
  • Prescriptions
  • Manage State Disability forms
  • Helped update and implement the Welcome and Information packet for new Obstetrics patients educating patients on timelines, procedures, disability and educational classes
  • Helped draft new patient letters and send one to each new patient
  • Triage telephone calls between physicians and patients

Skills

  • Concierge
  • Conflict Resolution Skills
  • Proactively Addressing Guest Needs
  • Emergency detection
  • Microsoft Office Suite
  • Word
  • PowerPoint
  • Excel Proficiency
  • Customer Service
  • Proficient in Task Management
  • Communication skills
  • Problem resolution
  • Communication
  • Team management

Timeline

Receptionist

Reproductive Partners
07.2020 - Current

IC Coordinator

Radiology Partners
01.2019 - 02.2020

Patient Service Representative II

Cedars-Sinai Medical Group
02.2009 - 12.2018

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Staesha Maxwell