Kylan Duncan
High Point,NC
Summary
I'm a dedicated and diligent professional recognized for a friendly and approachable demeanor, fostering a collaborative work environment. Strong emphasis on teamwork and adaptability, with a proven ability to learn quickly in diverse settings. I consistently exceed expectations by completing tasks efficiently and taking the initiative to go above and beyond assigned responsibilities. My leadership style is characterized by confidence and inclusivity, ensuring all team members feel valued, empowered, and safe.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Elderly Caregiver
Senior Helpers of High Point
High Point, NC
08.2025 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted client with daily living activities, enhancing their independence and quality of life.
- Performed housekeeping duties including laundry linen changes, sweeping vacuuming, and mopping ensuring a clean and organized living space for patients.
- Developed personalized care plans based on individual needs and preferences.
- Monitored client health indicators, reporting changes to healthcare professionals promptly.
- Trained new caregivers on best practices for client support and safety protocols.
- Built strong relationships with clients to deliver emotional support and companionship.
Key Holder/Sales Associate
Bath & Body Works
Greensboro, NC
04.2022 - 06.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped fixtures after closing to maintain organized and a tidy store.
- Led team to achieve sales goals through effective product displays and promotions.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Sales Associate
JD Sports
Greensboro, NC
08.2023 - 11.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Restaurant Hostess
Brunch House
Muskegon, MI
09.2019 - 08.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Welcomed and seated guests, ensuring optimal guest flow and satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Mona Shores High School
Norton Shores, MI05.2020
Cosmetologist - Cosmetology
Paul Mitchell The School
Grand Rapids, MI03.2022
Skills
- Leadership qualities
- Documentation and reporting
- Time management
- Clear communication
- First aid and safety
- Excellent customer service
- Task delegation
- Team building
- Problem anticipation and resolution
Certification
- PCA - Personal Care Aide
- [Bloodborne Pathogens and the use of Standard Precautions] Certificate
- [General Bloodborne Pathogens] Certificate
- [First Aid] Certificate
- [Employee Of The Month] Certificate
Additional Information
- Loves to Swim
- Love to do Artwork
- Dog lover
- Loves great cinematic movies
Timeline
Elderly Caregiver
Senior Helpers of High Point
08.2025 - Current
Sales Associate
JD Sports
08.2023 - 11.2024
Key Holder/Sales Associate
Bath & Body Works
04.2022 - 06.2025
Restaurant Hostess
Brunch House
09.2019 - 08.2021
High School Diploma -
Mona Shores High School
Cosmetologist - Cosmetology
Paul Mitchell The School