Kylan Hebert
Breaux Bridge,LA
Summary
Driven professional with a track record of enhancing patient satisfaction at Our Lady of Lourdes Regional Medical Center through exceptional organizational skills and healthcare industry knowledge. Excelled in customer service and data entry, significantly improving office efficiency. Demonstrated strong communication abilities and computer proficiency, ensuring high-quality patient care and administrative support.
Friendly and reliable cashier experienced in retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
2
2
years of professional experience
Work History
Unit Secretary
Our Lady of Lourdes Regional Medical Center
01.2024 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Supported office staff and operational requirements with administrative tasks.
Cashier/Sales Associate
Plato's Closet
06.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Breaux Bridge High School
Breaux Bridge, LA05.2024
Skills
- Incoming Call Reception
- Customer Service
- Strong Organization
- Telephone reception
- Healthcare Industry Knowledge
- Unit secretary training
- Nursing station operations
- Computer Proficiency
- Data Entry
- Time Management
- Cash Handling
- Written and verbal communication
Timeline
Unit Secretary
Our Lady of Lourdes Regional Medical Center
01.2024 - Current
Cashier/Sales Associate
Plato's Closet
06.2022 - Current
High School Diploma -
Breaux Bridge High School