Kylan I. Patterson
Sales Manager
Liberty Township,OH
Summary
Recent college graduate with excellent communication, time management, and interpersonal skills. Self-motivated, positive, and detail-oriented, with a strong background in tutoring, customer service, and security. Experienced in teaching foundational math and reading to elementary students while demonstrating leadership and problem-solving abilities. Seeking a career opportunity to utilize my education and skills to contribute to the success of a company.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
7
7
years of professional experience
Work History
Sales Manager
Hilton Grand Vacations
05.2025 - Current
- Led a high-performing sales team of 5–7 representatives at a Great Wolf Lodge retail location.
- Recruited, trained, scheduled, and coached team members using Hilton’s “Passport to Success” training program.
- Oversaw daily performance, ensuring professionalism, compliance, and delivery of company-approved sales pitches.
- Maintained staffing coverage during full operating hours and ensured compliance with uniform and dress code policies.
- Managed inventory of sales materials and processed payroll on time for all team members.
- Took over live sales presentations to assist associates in closing and training.
- Reported guest concerns and performance updates to regional leadership.
Instructor/Tutor
Stoney Run Elementary
11.2024 - 05.2025
- Provide targeted tutoring in math and reading to 4th and 5th-grade students.
- Develop engaging lesson plans tailored to individual learning needs and strengths.
- Support students in improving foundational skills and building academic confidence.
- Collaborate with teachers to assess student progress and align tutoring goals with classroom objectives.
- Foster a positive and supportive learning environment for student success.
Supervisor
Dream Center Feed the Hungry
06.2023 - 05.2025
- Supervised daily activities and performance of Dream Center employees, ensuring operational efficiency, and adherence to organizational policies.
- Coordinated work schedules, delegated tasks, and provided training to enhance team productivity and service quality.
- Maintained accurate records of staff attendance, performance, and program participation.
- Fostered a positive, mission-focused work environment that aligned with the organization’s goals.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Armed Security Guard
Top Guard Security
10.2022 - 11.2024
- Maintained a safe and secure environment for assigned locations through active surveillance and routine patrols.
- Monitored and reported any suspicious activity, ensuring compliance with security protocols.
- Managed access control by screening and verifying individuals entering premises.
- Responded promptly to incidents and emergencies, ensuring quick resolution.
- Maintained detailed reports of daily activities, incidents, and safety concerns.
Assistant Store Manager (FT)
Lids Hats Company
07.2021 - 01.2024
- Managed sales performance, inventory control, and staff scheduling to meet company objectives.
- Delivered exceptional customer service to achieve store sales goals.
- Maintained compliance with company policies regarding merchandising and store cleanliness.
Assistant Manager
U-Haul Moving & Storage
01.2021 - 06.2021
- Supervised daily operations and managed customer service in the General Manager's absence.
- Installed hitches and brake controllers to ensure customer needs were met.
- Allocated time and resources efficiently to complete high-priority tasks.
Design Assistant Intern
Fab Fly Fancy Clothing
01.2019 - 2021
- Handled online customer service, shipping, and product preparation.
- Assisted with meeting design deadlines and preparing approved final products.
- Operated printing press equipment and ensured timely delivery of orders.
Front Desk Agent
Holiday Inn
05.2018 - 10.2020
- Assisted guests with check-in, check-out, reservations, and inquiries at a 300-bed hotel.
- Responded to electronic bookings and provided top-tier customer service.
- Collected payments, issued room keys, and ensured a smooth guest experience.
Education
Bachelor of Science - Business Marketing and Commerce
12.2024
Graduated Dec/2024
Associates - Business Management
05.2020
May/2020
High School Diploma - undefined
05.2017
May/2017
Skills
Instructional and Classroom Management
Math and Reading Tutoring (4th-5th Grade)
Security and Safety Monitoring
Leadership and Team Management
Customer Service Excellence
Time Management and Organization
Microsoft Office Suite (Word, Excel, PowerPoint)
Surveillance and Incident Reporting
Point of Sale (POS) and Inventory Systems
Sales tracking
Lead generation
Sales operation
Staff management
Sales reporting
Client relationship management
Sales planning
Timeline
Sales Manager - Hilton Grand Vacations
05.2025 - Current
Instructor/Tutor - Stoney Run Elementary
11.2024 - 05.2025
Supervisor - Dream Center Feed the Hungry
06.2023 - 05.2025
Armed Security Guard - Top Guard Security
10.2022 - 11.2024
Assistant Store Manager (FT) - Lids Hats Company
07.2021 - 01.2024
Assistant Manager - U-Haul Moving & Storage
01.2021 - 06.2021
Design Assistant Intern - Fab Fly Fancy Clothing
01.2019 - 2021
Front Desk Agent - Holiday Inn
05.2018 - 10.2020
Hocking College - Associates, Business Management
Lakota East High School - High School Diploma,
Norfolk State University - Bachelor of Science, Business Marketing and Commerce