Kyland Lott
175 Asbury Drive Starkville,MS
Summary
Customer-oriented professional with a diverse background in cashier operations, sales, technical support, and customer service. Experienced in processing transactions accurately, resolving customer concerns, providing technical assistance, and maintaining high service standards in fast-paced settings. Recognized for strong communication skills, effective problem-solving, and adaptability to a wide range of customer needs.
Overview
2
2
years of professional experience
Work History
Cashier
Jack’s
Starkville, MS
11.2025 - Current
- Accurately handles purchases using point-of-sale systems, processing cash, credit, and debit transactions.
- Delivers courteous and efficient service while assisting with sales.
- Ensures cash drawers are balanced and adhered to establish cash handling guidelines.
- Responds to customer inquiries and resolves concerns professionally.
- Maintains a neat, organized, and well-stocked checkout area.
Customer Service Associate
Conduent
Remote
07.2025 - 10.2025
- Handled inbound customer services/sales calls.
- Navigated multiple web-based systems to process transactions, retrieve account information, and maintain accurate records.
- Upsold/Cross sold Apple products.
- Identified customer concerns, reviewed account information such as transactions and payments, and delivered effective, timely solutions.
- Recognized complex or unresolved issues and escalate them to appropriate senior personnel when necessary.
- Maintain strict confidentiality and complied with all company, clients, and regulatory requirements.
Technical Support Specialist
Apple
Remote
07.2024 - 07.2025
- Handled inbound tech support calls.
- Resolved escalated customer complaints quickly and effectively using excellent communication skills.
- Provided technical support to customers via telephone and e-mail.
- Troubleshooted hardware and software issues.
- Responded to user inquiries in a timely and professional manner.
- Assisted in the resolution of customer service inquiries and escalated issues to appropriate support personnel.
- Assisted with network configuration and maintenance tasks.
- Identified root cause of complex technical problems by analyzing log files and other data sources.
- Collaborated with the IT team members to develop innovative solutions to resolve customer issues in a timely manner.
- Monitored system performance and implemented system upgrades as needed.
Education
High School Diploma -
Starkville High School
Starkville, MS 05.2022
Skills
- Payment processing (cash, credit, debit)
- Customer service
- Cash handling and reconciliation
- Time management
- Technical support
- Mobile device management
- Hardware configuration
- Problem resolution
- Continuous improvement
- Quality assurance
- Professionalism and courtesy
- Team collaboration
- Attention to detail
- Empathy and patience
- Reliability and punctuality
- Written and verbal communication
- Work ethic and integrity
- Microsoft Office proficiency
- Data entry
Timeline
Cashier
Jack’s
11.2025 - Current
Customer Service Associate
Conduent
07.2025 - 10.2025
Technical Support Specialist
Apple
07.2024 - 07.2025
High School Diploma -
Starkville High School