Spending time with my wife and kids Be it Camping, Fishing, Hunting, Floating River, Computer Gaming, Cooking, Occasional night drive in the open Montana air
Kyland Santos
Helena,MT
Summary
Im looking to pursue a career in a field that means a lot to me. I've always been one to help others and make a difference and change in others lives for the better. I have always been that type of person to make others feel safe when im around be my family, coworkers, random people I run into on a day to day. I like facing challenges and problem solving issues using experience and critical thinking to handle any situation that may arise.
Overview
18
18
years of professional experience
Work History
Driver
Uber, Lyft, Instacart
Helena, MT
03.2020 - Current
- Ensured timely and safe transportation of passengers to designated locations.
- Maintained high customer satisfaction through excellent communication and service skills.
- Adapted routes efficiently based on real-time traffic conditions using navigation systems.
- Managed vehicle maintenance and cleanliness to uphold safety standards.
- Implemented strategies to enhance rider experience and increase repeat customers.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Assistant Store Leader
PetSmart
Helena, Mt
08.2017 - 03.2024
- Duties: I was in charge of running the day to day operations of the store. I did scheduling, hiring, 1 on 1s, payroll, inventory management and ordering, organized and unloaded the trucks. Did resets of shelves and displays on the store. I oversaw the Grooming Salon, scheduling, payroll, and supply ordering. I am a certified forklift trainer.
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Mentored team members, fostering skill development and enhancing service delivery.
- Managed inventory processes, optimizing stock levels to meet customer demand.
- Coordinated staff schedules, balancing operational needs with employee availability.
- Oversaw compliance with safety regulations, maintaining a secure shopping environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Bartender Shift Manager
Chili Bar & Grill
Great Falls, MT
08.2013 - 06.2017
- Duties: Bartender, served drinks, served food, food prep, cooked, helped anywhere I was trained on the whole restaurant.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Collaborated with kitchen staff to synchronize food and beverage offerings for special events.
- Trained and mentored junior bartenders on beverage preparation and customer service techniques.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Kitchen Lead
Pizza Hut
Great Falls, MT
04.2012 - 05.2013
- Duties: Ran the kitchen, cooking, food prep, taking orders on the phone, and seating people down in dining room.
- Coordinated daily operations, optimizing workflow and maintaining efficient service during peak hours.
- Managed inventory levels, reducing waste through effective stock rotation and ordering processes.
- Monitored food preparation to guarantee consistency in taste and presentation across all menu items.
- Oversaw daily prep tasks to maintain adequate stock levels for smooth service throughout shifts.
Lodge Associate
Great Alaska Adventures Lodge
Sterling, AK
05.2011 - 09.2011
- Duties: I shuttled clients from airport to lodge and lodge to airports, on days when no clients arrived I did maintenance around the lodge and helped guests fishing on the beach or running them to town if they needed anything.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Cashier
Wal-Mart
Helena, Mt
05.2010 - 09.2010
- Duties: Cashier, I ran the belts at Wal-Mart checking out customers and working at the customer service desk resolving problems with returns and crediting cards for returned items. I went in the back some when it was slow to help unload the trucks and deliver the pallets where they were to be unloaded and the items stocked.
Silo’s KOA Campground
Townsend, Mt
05.2009 - 09.2009
- Duties: Ran the cash register, taking reservations over the phone, registering fishing permits and licenses, cleaning up store before closing, and restocking.
Waiter
Flamingo Grill
Townsend, Mt
05.2008 - 08.2008
- Duties: Taking orders, preparing food, delivering food to tables, refilling drinks, checking on customers, totaling up the bill.
Education
High School Diploma -
Broadwater High School
Townsend, Mt05-2009
No Degree - General Studies
Carroll College
Helena, MtNo Degree - Criminal Justice
University of Great Falls
Great Falls, MTSkills
- Organizational time strategies
- Valid driving credentials
- Service excellence
- Clean driving record
- Punctual and reliable
- Problem-solving
- City and non-city driving
- Flexible schedule
- Loading and unloading
- Safety protocols
- Vehicle inspection
- Safety management
- Driving in adverse conditions
- Equipment operation
Interests
Timeline
Driver
Uber, Lyft, Instacart
03.2020 - Current
Assistant Store Leader
PetSmart
08.2017 - 03.2024
Bartender Shift Manager
Chili Bar & Grill
08.2013 - 06.2017
Kitchen Lead
Pizza Hut
04.2012 - 05.2013
Lodge Associate
Great Alaska Adventures Lodge
05.2011 - 09.2011
Cashier
Wal-Mart
05.2010 - 09.2010
Silo’s KOA Campground
05.2009 - 09.2009
Waiter
Flamingo Grill
05.2008 - 08.2008
High School Diploma -
Broadwater High School
No Degree - General Studies
Carroll College
No Degree - Criminal Justice
University of Great Falls
RATING FACTORS
18 years Customer Service Experience, very good in ps2 payroll system, great with email correspondences, conference calls, very comfortable in leader positions, all Microsoft programs, 10 key stroke, filing documents, excellent customer service skills, team worker, self motivator, works excellent under fast pace/pressure situations, great organizer and follows steps closely to insure success and excellence, have built and taken apart computers know most computer programs and fast learner. Very good hands on skills, learn from doing.