Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kylar Delbridge

Union Springs,AL

Summary

Dynamic customer service professional with a proven track record at AAA Auto Club Group, excelling in complaint resolution and follow-up skills. Adept at enhancing customer satisfaction through tailored solutions and effective communication. Recognized for driving customer retention and managing complex inquiries with a professional demeanor and problem resolution expertise.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

AAA Auto Club Group
05.2024 - 11.2024
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative

Alfa Insurance
12.2022 - 05.2024
  • Responded to customer requests for products, services, and company information.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Shift Manager

Churches Chicken
12.2021 - 12.2022
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.

Customer Care Representative

Continuum
04.2021 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.
  • Logged call information and solutions provided into internal database.

Logistics Specialist

United Sates Navy
05.2020 - 09.2020
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Coordinated incoming and outgoing shipments to maintain schedules.

Education

High School Diploma -

Bullock County High School
Union Springs, AL
05-2018

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Follow-up skills
  • De-escalation techniques
  • Professional telephone demeanor
  • Problem resolution
  • Customer service
  • Billing coordination
  • Custom order management
  • Email correspondence
  • Inspecting goods

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Customer Service Representative

AAA Auto Club Group
05.2024 - 11.2024

Customer Service Representative

Alfa Insurance
12.2022 - 05.2024

Shift Manager

Churches Chicken
12.2021 - 12.2022

Customer Care Representative

Continuum
04.2021 - 12.2021

Logistics Specialist

United Sates Navy
05.2020 - 09.2020

High School Diploma -

Bullock County High School

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