Kylasjia Higginbottom
Summary
Competent help desk support specialist well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Line Cook/Prep Cook/Crew Trainer
Doc's Porchside
05.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Shift Leader
Captain D's
01.2023 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Packer
Textron:MAU
12.2021 - 01.2023
- Safely packaging orders to be sent out to distributors
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Package Handler
FedEx
10.2021 - 11.2021
- Stocking packages in the trucks in orderly fashion
- Making sure your space is clean, the truck is clean, and you stay safe
- Make sure every package is scanned
Packer
Pactiv Corp.
06.2021 - 07.2021
- Make sure your line stays neat at all times
- Pack plastic packages as sufficient as possible
- Protect yourself and team, be sure that everyone is safe
Package Handler
UPS
04.2021 - 05.2021
- Stocking packages in the trucks in orderly fashion
- Making sure your space is clean, the truck is clean, and you stay safe
Store Associate
Marshall's
11.2020 - 03.2021
- Stock the shelves and keep them neat and clean
- Make sure the customers are happy while shopping
- Making sure the customers can easily find what they need
- Keeping the store clean after every shift
Warehouse Associate Lead
Meridian Furniture
06.2020 - 08.2020
- Fill lines with the needed furniture
- Taking in returns and labeling them
- Emptying containers and other trucks that come in
- Wrapping independent pieces of furniture and labeling them
- Fill the trucks with the correct order lines
- Making sure your team finishes the job that was required in the most correct and orderly fashion as possible
Gas Attendant
QuickCheck
06.2020 - 08.2020
- Pumping gas and respecting the customers
- Washing windows often, and making sure that you have the correct change by the end of the shift
Line Cook
Mcdonald's
03.2019 - 05.2020
- Making every order in hasty timing, keep the tables clean and making sure the freezer and refrigerator was stocked
- Shift Lead/Cashier-Taking orders while making drinks and desserts
- Making sure every customer is happy
- As a shift manager included food safety, training crew members, managing the crew, and making sure the store is clean after every shift
Line Cook
Gaetano's of Willingboro
06.2018 - 11.2019
- Making sure that every order is made correctly and in sufficient timing
- Keeping the space around you clean while sweeping and mopping the floor
- Cashier/Waitress- Answer the phone on time and take orders at the front counter
- Clean the tables and the front of the store
Education
High School -
Willingboro High School
01.2020
Associate of Applied Science - Cybersecurity
Augusta Technical College
Augusta, GA12-2026
Skills
- Network connectivity
- Remote support
- Software installation
- Security protocols
- Incident management
- Hardware diagnostics
- Help desk software
- Application support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- ServSafe
Timeline
Line Cook/Prep Cook/Crew Trainer
Doc's Porchside
05.2024 - Current
Shift Leader
Captain D's
01.2023 - 04.2024
Packer
Textron:MAU
12.2021 - 01.2023
Package Handler
FedEx
10.2021 - 11.2021
Packer
Pactiv Corp.
06.2021 - 07.2021
Package Handler
UPS
04.2021 - 05.2021
Store Associate
Marshall's
11.2020 - 03.2021
Warehouse Associate Lead
Meridian Furniture
06.2020 - 08.2020
Gas Attendant
QuickCheck
06.2020 - 08.2020
Line Cook
Mcdonald's
03.2019 - 05.2020
Line Cook
Gaetano's of Willingboro
06.2018 - 11.2019
High School -
Willingboro High School
Associate of Applied Science - Cybersecurity
Augusta Technical College
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