Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Abaya

Henderson

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value while giving exceptional customer service.

Overview

13
13
years of professional experience

Work History

Restaurant Food Server

Broken Yolk Cafe
05.2021 - Current
  • Trained new employees by providing guidance on proper etiquette when interacting with customers.
  • Served as positive role model and mentor for restaurant waitstaff.
  • Presented excellent customer service by accurately fulfilling orders and maintaining facility and equipment.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Gourmet Food Server

Sadelle’s at the Bellagio Hotel & Casino
07.2023 - 12.2023
  • Followed company policies regarding guest satisfaction by providing prompt assistance whenever possible.
  • Performed opening and closing duties such as stocking linens, silverware, glasses, condiments.
  • Maintained cleanliness of dining area throughout shift including wiping down tables, sweeping floors, and restocking supplies as needed.
  • Utilized cash register system accurately to process payments from customers.

Airline Customer Service Agent

Southwest Airlines
04.2018 - 05.2021
  • Booked flights, reserved seats and rescheduled passengers to provide superior customer service.
  • Managed ticket counter operations including check-in and check-out procedures for passengers and cargo items.
  • Monitored flight delays or cancellations due to weather conditions or other factors.
  • Provided excellent customer service by assisting customers with questions, flight changes and luggage issues.

Project Engineer

Southwest Specialty Contractors
08.2016 - 11.2017
  • Monitored and tracked project progress to support completion on time and within budget.
  • Developed detailed work plans, schedules, project estimates and resource plans.
  • Collaborated with team members to define scope, timeline, deliverables and resources needed to complete each task effectively.

Barista Shift Supervisor

Starbucks
10.2012 - 07.2016
  • Trained barista staff on proper use of espresso machines, grinders, blenders, mixers, steaming pitchers and wands.
  • Demonstrated ability to efficiently manage barista staff and ensure high levels of customer service.
  • Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.

Education

High School Diploma -

Coronado High School
Henderson, NV
06.2012

Skills

  • Active Listening
  • Exceptional Customer Service
  • Time Management
  • Problem Solving
  • Team Collaboration
  • Strong Work Ethic
  • Adaptability
  • Positive Attitude
  • Fine Dining Experience
  • Reservation management
  • Clear communication

Timeline

Gourmet Food Server

Sadelle’s at the Bellagio Hotel & Casino
07.2023 - 12.2023

Restaurant Food Server

Broken Yolk Cafe
05.2021 - Current

Airline Customer Service Agent

Southwest Airlines
04.2018 - 05.2021

Project Engineer

Southwest Specialty Contractors
08.2016 - 11.2017

Barista Shift Supervisor

Starbucks
10.2012 - 07.2016

High School Diploma -

Coronado High School

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