Kyle A. Combs
Ankeny
Summary
Professional leader offering extensive experience in all phases of management, customer service, sales, payroll and daily operation. Works effectively with vendors, customers, and employees. Superior problem solving skills, pays attention to detail, well organized, and focused on increasing revenues. Ability to prioritize and multi-task. Proven to be self-disciplined, success oriented, present a professional demeanor and display excellent work habits.
Overview
23
23
years of professional experience
Work History
General Manager
Kippy's Place/Mullets Uptown Ankeny
Elkhart, IA
06.2024 - Current
- Implement operational strategies and effectively built customer and employee loyalty.
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Interact well with customers to build connections and nurture relationships.
- Handle problematic customers and clients to assist employees and maintain excellent customer service.
- Effectively manage payroll and timekeeping, and paperwork for new hires and terminations.
- Review pricing and ordered food ingredients, kitchen appliances, and supplies.
- Purchase adequate quantities of food, beverages, equipment, and supplies.
- Carefully interview, select, train, and supervise staff.
- Oversee balancing of cash registers, reconcile transactions, and deposit establishment's earnings to bank.
- Set clear expectations and created positive working environment for employees.
- Develop, implement, and manage business plans to promote profitable food and beverage sales.
General Manager
Thunderhead/Chicken Coop Sports Bar
Ankeny, IA
03.2017 - 05.2024
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant to guarantee each customer received exceptional food and service.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Reconciled cash and credit card transactions and tracked sales and invoices for accurate financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
Manager
Casey’s General Store
Des Moines And Johnston, IA
01.2002 - 01.2017
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Arts - Elementary Education
GRACELAND UNIVERSITY
Lamoni, IA05.2002
Skills
- Employee Coaching and Motivation
- Managing Employee Relations
- Operations management
- Staff training and development
- Labor cost controls and profit optimization
- Skilled in leadership
- Staff management and employee scheduling
- Purchasing and planning
- Vendor sourcing and relationships
Timeline
General Manager
Kippy's Place/Mullets Uptown Ankeny
06.2024 - Current
General Manager
Thunderhead/Chicken Coop Sports Bar
03.2017 - 05.2024
Manager
Casey’s General Store
01.2002 - 01.2017
Bachelor of Arts - Elementary Education
GRACELAND UNIVERSITY