Summary
Overview
Work History
Education
Skills
Professional Skills
Timeline
Generic

Kyle A. Cooper

St. Charles,MO

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication, interpersonal and time management skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Pre-Sales Screener Representative

CarShield
11.2023 - Current
  • Train new hire screeners on the job and provided best practices, improving overall team efficiency and consistency in screening methods.
  • Comply with all federal, state, and local regulations as well as company rules.
  • Maintain current knowledge of products and services offered.
  • Maintain accurate reports and records on customer status and disposition and contact information.
  • Gather key information from prospective customers and supporting their transition to the Sales team
  • Maintain a consistent positive attitude and customer first approach to deliver an exceptional customer experience

Packing Operator

Dave and Busters
04.2022 - 10.2023
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Greeted guests pleasantly and answered menu questions.
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
  • Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.

Crew Member

Pickleman's Gourmet Cafe
01.2022 - 04.2022
  • Took orders, prepared sandwiches, and collected payments.
  • Collaborated with team members to complete orders.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Education

General Studies

St. Louis Community College
Saint Louis, MO
01.2023

High School Diploma -

Parkway North High School
Creve Coeur, MO
05-2018

Skills

  • Analytical mindset
  • Call center experience
  • Staff education and training
  • Corporate Procedures
  • Customer relations skills
  • Critical Thinking
  • Data Entry
  • Microsoft Office Suite

Professional Skills

Team player who works well with multi-cultural and diverse backgrounds, Skilled problem solver with effective communication and customer service skills, Great listening and collaboration skills that allow for first time quality, Work well with others for collaborative projects, Ability to work a flexible work schedule, Ability to work well under pressure, Ability to handle multiple orders, or demands from clients or guests, Trained new hire employees, Accustomed to adhering to tight deadlines driven by company guidelines and processes, Worked on production lines for safety, quality, efficiency and error-free jobs

Timeline

Pre-Sales Screener Representative

CarShield
11.2023 - Current

Packing Operator

Dave and Busters
04.2022 - 10.2023

Crew Member

Pickleman's Gourmet Cafe
01.2022 - 04.2022

General Studies

St. Louis Community College

High School Diploma -

Parkway North High School

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Kyle A. Cooper