Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Adams

Bardstown,KY

Summary

Experienced in managing specialty retail stores with focus on customer service and team leadership. Previous responsibilities include staff training, inventory management, store merchandising, and sales growth strategies. Possess strong communication skills, problem-solving abilities, and capacity for strategic planning. Demonstrated success in fostering positive work environments and driving sales performance.

Overview

9
9
years of professional experience

Work History

Specialty Assistant Store Manager

Lowes Home Improvment
Bardstown, KY
07.2022 - Current
  • Resolved conflicts among customers, vendors, or other personnel in a professional manner.
  • Recruited, interviewed, hired, trained, evaluated and disciplined staff as needed.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Department Supervisor

Lowes Home Improvment
Bardstown, KY
04.2021 - 07.2022
  • Developed and implemented departmental policies and procedures.
  • Conducted performance reviews for staff members.
  • Monitored department operations to ensure productivity standards were met.
  • Provided coaching and mentoring support to team members.
  • Resolved customer complaints in a timely manner.
  • Addressed employee issues and conflicts to provide input, feedback, and coaching.

Appliance Sales Specialist

Lowes Home Improvment
Bardstown, KY
05.2019 - 04.2021
  • Assisted customers in finding the right appliance for their needs and budget.
  • Provided product information and pricing to customers.
  • Demonstrated appliance features to customers in showroom.
  • Coordinated with store managers to ensure proper placement of displays in showroom.
  • Promoted company programs, warranty sales and seasonal promotions to boost sales.

Customer Service Associate

Lowes Home Improvment
Bardstown, KY
10.2017 - 05.2019
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Answered phone calls from customers promptly and courteously.

Kitchen Staff Member

Burger King
Bardstown, KY
02.2016 - 10.2017
  • Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Stocked and replenished kitchen supplies and ingredients as needed.

Education

High School Diploma -

Thomas Nelson High School
06-2016

Skills

  • Promotions planning
  • Task Delegation
  • Store operations
  • Team Management
  • Department Oversight
  • Business Development
  • Store Organization
  • Sales expertise

Timeline

Specialty Assistant Store Manager

Lowes Home Improvment
07.2022 - Current

Department Supervisor

Lowes Home Improvment
04.2021 - 07.2022

Appliance Sales Specialist

Lowes Home Improvment
05.2019 - 04.2021

Customer Service Associate

Lowes Home Improvment
10.2017 - 05.2019

Kitchen Staff Member

Burger King
02.2016 - 10.2017

High School Diploma -

Thomas Nelson High School

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Kyle Adams